Grant Wood

Support Analyst at Infranet Technologies Group, Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Wilmington Area

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Credentials

  • Microsoft Certified: Azure Fundamentals
    Microsoft
    Aug, 2022
    - Nov, 2024
  • Certified Duo End-User Administrator
    Duo Security
    Oct, 2022
    - Nov, 2024
  • Certified Duo Help Desk Administrator
    Duo Security
    Oct, 2022
    - Nov, 2024
  • Certified Level 1 Duo Administrator
    Duo Security
    Oct, 2022
    - Nov, 2024

Experience

    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Support Analyst
      • Mar 2020 - Present

    • United States
    • Media Production
    • 500 - 600 Employee
    • IT Support Technician Coastal NC
      • Jul 2018 - Jan 2020

      - Provided end user support for application and hardware (Windows and Mac) - Managed Windows & Linux based servers in virtual environment (Vsphere) - Managed user accounts in Active Directory and other in house systems - Configured and managed on/off site backup systems - Managed telecommunications equipment and services (Vonage & PBX) - Worked with 3rd party vendors to support and improve application workflow - Supported company mobile devices - Oversaw physical access control systems - Provided consulting for tech based projects Show less

    • United States
    • Entertainment Providers
    • 1 - 100 Employee
    • Director of IT North Carolina
      • Mar 2015 - Jun 2018

      With 24/7 availability - Configure, Maintain, and Upgrade Microsoft based servers (2003, 2008 & 2012) - Manage Windows Active Directory & Microsoft Exchange server - Manage VeraMark call accounting & Sage accounting server - Plan. Setup, and Manage wired & wireless networks for production offices - Setup, Upgrade, and Maintenance Windows and Apple based computer systems - Provide end user support for Radius Gateway login system - Setup & provide end user support for Avaya phone system for production offices - Anticipate future technology needs for the company Show less

Education

  • Cape Fear Community College
    Associate’s Degree, Computer Engineering Technology
    2012 - 2015

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