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5.0

/5.0
/ Based on 2 ratings
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Grant uses his unique ability to examine a situation and tailor his response perfectly. He is a true leader of industry and works using his head and heart in perfect harmony. I look forward to what the future holds and feel strongly that world domination is a realistic possibility.

Grant is as passionate and knowledgable as anyone in the industry. He offers a customer service experience that you cannot find elsewhere. He goes above and beyond in any way he can to make sure that the client leaves happy and that they keep coming back. He relates to a car buyer as an enthusiast and is endlessly active in the local car community. I highly recommend him.

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Experience

    • United States
    • Motor Vehicle Manufacturing
    • 1 - 100 Employee
    • Brand Ambassador
      • Apr 2021 - Present

    • Founder
      • Mar 2019 - Present

      Composite DME Startup

    • General Manager
      • Aug 2019 - Apr 2021

      Assumed responsibility and accountability for customer retention and the profitability of each department in the dealership on behalf dealer. Fulfilled responsibility using sound business management practices. Planned, motivated and coordinated the activities of the team.

    • United States
    • Motor Vehicle Manufacturing
    • 1 - 100 Employee
    • McLaren Brand Manager
      • Feb 2015 - Mar 2019

      Responsible for customer retention and the profitability for McLaren Automotive Brand at location. Fulfilled responsibilities by efficiently managing personnel and demonstrating knowledge of the potential market, established performance standards and an acute feel for the profitability thresholds of the department. Planned monthly and yearly objectives for sales, gross turnover and essential expenses for the new car sales department.o Followed up, as appropriate, on all potential buyers, by creating, implementing and closely monitoring a customer search and sales control system.o Created, implemented, and managed CRM to follow up on McLaren prospects.o Provided Regional Sales Director with exact information on management of floor activities, on a daily basis.o Made recommendations to the Dealer Principal and Sales Director as to what new cars should be stocked, by color, model and equipment, based on various analyses of the clientele and the market.o Exchanged vehicles with other dealers.o Worked with the sales team on programs that increased gross earnings from new cars and penetration of after-sales marketing.o Closely monitored lease renewal activities, analyzed the related reports and submitted recommendations to Dealer Principal and Director to make the lease portfolio turn a profit.o Worked with Marketing Director on the new car department’s marketing and advertising activities, together with Corporate Marketing Director.o Filled in the completed transaction sheets and forwarded them to supervisor in a timely manner.o Established and maintained standards for the delivery of cars to the customers.o Ensured that the first after-sales department appointment is arranged at the time of delivery.o Helped the previously used car department evaluated trade-ins, as necessary.o Analyzed the various customer satisfaction reports, to ensure control, and submitted the necessary recommendations on customer retention and loyalty.

    • United States
    • Retail
    • 1 - 100 Employee
    • Business Account Executive
      • Feb 2012 - Feb 2015

      Managed 120+ Sales Reps in Atlanta Area and exceeded sales quota targets while contributing to higher overall regional business add percentages.Acquisition of Business Client growth by surgically effective sales process implementation to the retail channel and managing customer relationships with Small/Medium Business Clients.Conducting sales presentations and trainings to sales professionals to inspire and build value in the retail to business channel.Ensuring excellent customer experience by generating expansive business networks and referral/repeat business.Demonstrating ROI and efficiency based wireless solutions via client appointments and business workshops.

    • United States
    • Retail
    • 1 - 100 Employee
    • Client Advisor
      • Dec 2009 - Jan 2012

      Sales, facilitation, and delivery of BMW vehicles. Vehicle designer, builder, and sales advisor. Internet Manager, sales professional, sales trainer.

Education

  • Roane State Community College
    Business Administration and Management, General
    2004 -

Community

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