Experience

Liquid Intelligent Technologies South Africa

• South Africa
• Telecommunications
• 700 & Above Employee

• Senior Specialist: Service Management

  • Jan 2010 - Present

  Responsible for: • Service Manager for ICT for various customers Responsible for: • Service Manager for ICT for various customers



Transtel

• Telecommunications
• 1 - 100 Employee

• Service Delivery Manager

  • Jan 2007 - Jan 2010

  Responsibilities included:• National Service Delivery Manager• Service Level Agreement implementation and management• Preventative down time strategies• Relationship Management (Internal/External)• Service Delivery processes (Call Centre)

• Account Manager

  • Jun 2001 - Dec 2006

  Responsible for• Sales • Service Assurance Manager• Product Presentations• Service Delivery Management• Compile strategic business plan• Build Transtel image amongst Transnet Executives• Pave the way for the new Second Network Operator • To integrate and supply business solutions combining different ICT technologies• Maintain and generate income according to set targets

• Client care consultant

  • Jan 1998 - May 2001

  Responsible for:• To integrate and supply business solutions to satisfy the client’s needs combining different ICT technologies• Maintain and generate income according to set targets• Advice on service level agreements and tariffs• Convey client’s needs problems to for rapid resolutions• Maintain client inventories and records• Determine User requirements Specifications (URL’s) in conjunction with the client• Project leader for business solutions• Convey high level of knowledge of all the different technologies and applications• Develop User requirement specifications (URL’s) and hand over to Technical Services Show less

• Senior Engineering Technician

  • Jan 1993 - Dec 1997

  Appointed as Senior Engineering Technician to start and maintain a Customer Services and Sales Department in the Northern Cape.Since 1996 I was responsible for initiating and managing several projects and business initiatives.

• Engineering Technician

  • Jan 1982 - Dec 1992

  My main responsibility was the Technical support to maintain and service telecommunication lines in and around the Northern Cape.