Experience

VMware Workspace ONE

• United States
• Software Development
• 300 - 400 Employee

• Technical Support (WW Division)

  • Mar 2014 - Present

  Provide all end user device support and ensure their device are correctly configured to receive a proper connection from onsite wifi provider. While also ensuring the onsite wifi hardware is functioning correctly. Also act as a liaison between the local ISP and the local onsite wifi provider. Provide all end user device support and ensure their device are correctly configured to receive a proper connection from onsite wifi provider. While also ensuring the onsite wifi hardware is functioning correctly. Also act as a liaison between the local ISP and the local onsite wifi provider.



Wellstar Health System

• Hospitals and Health Care
• 700 & Above Employee

• Service Analyst, WellStar Connect IT Service Desk

  • Nov 2013 - Feb 2014

  • Assisted in Epic Go-Live implementation of WellStar Healthcare Network • Provided 24 hour hospital user support • Walked hospital users through completing certain tasks in their Epic Module. • Provided first call resolution for most hospital users • Earned the responsibility of QA testing tickets, ensuring the trouble tickets met company standards • Configured printing access in hospital WOW’s • Documented and routed all user calls and emails through Remedy ticketing System • Performed user account creation in Active Directory, Novell Console One and Novell iManager • Provided courteous and respectful customer service to hospital users • Completed user issues via remote sessions using LMIR, PC Anywhere and LAN Desk • Assisted Service Desk in imaging user workstations. • Worked with On-Call Techs to complete mission critical user issues. Show less



N/A

• Atlanta

• Freelance Residential IT Support

  • Jul 2012 - Nov 2013

  • Built and configured custom Mac and PC based systems • Removed virus, malware and spyware • Fished Cat5/5e through walls to customers desired locations • Maintained constant and respectful face to face and phone interaction with clients • Updated hardware and software in existing Mac and PC based systems • Setup and configured home wireless and wired networks • Setting up, designing and installing Home Theater systems • Built and configured custom Mac and PC based systems • Removed virus, malware and spyware • Fished Cat5/5e through walls to customers desired locations • Maintained constant and respectful face to face and phone interaction with clients • Updated hardware and software in existing Mac and PC based systems • Setup and configured home wireless and wired networks • Setting up, designing and installing Home Theater systems



eSecuritel

• Alpharetta

• IT Administrator

  • May 2011 - Jul 2012

  • Assisted in successfully executing a 3 day office move procedure for all company hardware and 90+ users • Created great business relationships with all Vendors and decreased NET30 accommodation pricing • Provided 90+ in-house users and off site users with 24-hour remote support on Mac and PC-based systems • Taught both Network Admin and IT Manager how to user OSX boot camp in order to install windows on Mac systems • Configured, implemented and installed wireless routers/access points • Designed and implemented state of the art voice, audio and video system in 2 conference rooms • Managed exchange accounts for all mobile devices • Managed AD user accounts and hardware assets • Built user and mobile exchanged accounts through ARS (a limited access program for Active Directory) due to limited access by parent company • Designed domain binding process for user workstation with minimal lose of user account files and application settings • Controlled user accounts and access on company NAS storage device • Maintained SharePoint user accounts, site permissions inheritance and file importing/exporting • Designed numerous ideas for Tech Ops departmental helpdesk in order to properly organize trouble tickets, go over the issue with the user to better educate them and to teach the end user the proper way to report an issue and submit a trouble ticket • Used and taught IT Manager and Network Admin how to use Acronis imaging software to created images of the various workstations/laptops issues out to end users and to keep back stock workstations/laptops ready for new company hires • Completed and assigned tasks through JIRA • Trained users on new software and hardware • Created and maintained software and hardware assets • Ran point and managed all IT and company purchases from vendors while creating great relationships allowing better pricing then the standard NET30 agreement Show less



N/A

• Atlanta

• Freelance Residential IT Support - IT Technician

  • Mar 2009 - May 2011

  • Provided respectful face to face and phone interaction with clients • Built and configured custom Mac and PC based systems • Removed virus, malware and spyware • Fished Cat5/5e through walls to customers desired locations • Updated hardware and software in existing Mac and PC based systems • Setup and configured home wireless and wired networks • Setting, designing and installing Home Theater systems • Provided respectful face to face and phone interaction with clients • Built and configured custom Mac and PC based systems • Removed virus, malware and spyware • Fished Cat5/5e through walls to customers desired locations • Updated hardware and software in existing Mac and PC based systems • Setup and configured home wireless and wired networks • Setting, designing and installing Home Theater systems



Schematic

• Technology, Information and Internet
• 1 - 100 Employee

• Desktop Support Specialist

  • Nov 2007 - Mar 2009

  • Head of Tech Ops at the Atlanta office of Schematic • 1 of 8 IT team members from our NY, TX, MN, CR and CA offices by providing 300+ in-house and remote end users world wide • Provided constant face to face interaction on a daily basis as well s remote users requiring support via telephone with remote sessions • Created new efficient way to image machines through Acronis and Ghost • Configured wireless APs • Adjusted the company’s help wiki by documenting end users issues and resolutions for end user to read should a similar issue arise again. • Implemented new printers and hardware to company network • Trained users on how to back up files to file server before workstation log off/shut down • Designed, installed and maintained a standalone sever room cooling unit • Maintained a telephone server with POTS and VoIP connections • Followed along and assisted network admin with maintaining and implementing various Microsoft Windows Servers onto the network • Maintained and installed the wireless access points for the Atlanta office • Added, removed, and modified Active Directory accounts, along with modifying user Microsoft Exchange mailboxes • Developed new ideas for departmental productivity and processes for trouble ticket completion • Configured workstations to meet domain and company requirements using various imaging tools • Designed and installed the stand alone air conditioning unit for company’s server room • Trained users on new software and hardware Show less



J. Walter Thompson Atlanta

• Atlanta

• IT Technician

  • Aug 2007 - Sep 2007

  • Provided 65 local users and remote users with 24 hour technical support and troubleshooting on Mac and PC-based systems • Assisted Network Administrator in maintaining such file servers as file share, printer, VoIP and VPN • Created and maintained system integrity and optimization to company standards • Created new domain user accounts in Active Directory and granted access to appropriate groups • Trained employees on all current and new computer programs and technology-related tools • Assisted Network Administrator and IT Director in supervising all company-wide system upgrades • Created new ideas for digital asset management to meet IT Directors specifications • Configured workstations to meet domain and company requirements using various imaging tools • Maintained and added new printers to company print server • Assisted Network Administrator in implementing additional wireless connectivity Show less



Fletcher Martin Advertising

• Atlanta

• IT Technician & Assistant IT Director

  • Oct 2006 - Aug 2007

  • Provided 24 hour technical support and troubleshooting for in-house end users and remote users on both PC and Mac systems • Maintained all the face to face interaction with each end user as well as offsite users • Assisted IT director in maintaining Symantec back up tape server. • Ensured current system integrity and optimization • Trained employees on all computer programs and technology-related tools • Overlooked the HI definition installation job performed by Comcast Business Class Tech in company conference • Supervised all company-wide system upgrades • Configured workstations to meet domain and company requirements using various imaging tools • Developed the IT ordering process • Organized and controlled all purchase orders and invoices from vendors • Created domain user accounts and added both PC and Mac workstations • Controlled hardware and software assets • Bound both Mac and PCs along with maintaining end user accounts to company domain through Active Directory Show less