Experience

Solara Medical Supplies

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Customer Service Trainer

  • Jul 2020 - Present

  • Providing practical, hands on training to new hires• Creating and distributing effective training materials• Providing internal training on new practices and procedures• Creating a new training process that effectively prepared new hires in two weeks instead of six• Creating training materials to give representatives working knowledge to help their performance.

• Customer Service Representative

  • May 2019 - Jul 2020

  • Assisting customers in navigating the complex Health Care system• Coordinating between several departments to resolve issues• Adhering to specific metrics such as AHT, Call Intake Volume, Quality Performance, Customer Resolution and HIPPA guidelines.• Educating Patients about insurance guidelines and requirements• Advocating for Patients in crisis situations• Handling escalations



Medical Care Alert (American Response Technologies, Inc.)

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Customer Service Representative

  • Jun 2018 - May 2019

  · Answering inbound calls from customers · Helping new customers set up their devices· Educating customers about the different features and capabilities of their systems· Troubleshooting technical problems with devices· Advising customers on exchanging and returning their systems · Answering inbound calls from customers · Helping new customers set up their devices· Educating customers about the different features and capabilities of their systems· Troubleshooting technical problems with devices· Advising customers on exchanging and returning their systems



Minute Man Services

• United States
• Legal Services
• 1 - 100 Employee

• Customer Service Representative

  • May 2016 - May 2018

  • Calling to check on the status of various subpoenas, authorizations and records.• Explaining and understanding the subpoena system• Servicing clients and attorneys• Problem solving and helping to resolve issues between clients and third parties. • Calling to check on the status of various subpoenas, authorizations and records.• Explaining and understanding the subpoena system• Servicing clients and attorneys• Problem solving and helping to resolve issues between clients and third parties.



Huntington National Bank

• United States
• Banking
• 700 & Above Employee

• Customer Service Specialist

  • Nov 2012 - Apr 2015

  Helped CSA's locate answers about bank procedures and policies• Used problem solving skills and creative thinking to solve unusual or unique problems• Took escalated calls from concerned customers and provided solutions• Provided support for new hires Helped CSA's locate answers about bank procedures and policies• Used problem solving skills and creative thinking to solve unusual or unique problems• Took escalated calls from concerned customers and provided solutions• Provided support for new hires