Client Delivery Manager

• Jun 2021 - Present

LEAD DELIVERY/PROJECT MANAGER

• Jan 2020 - Jun 2021

Assigned as Delivery Manager for two multi streamed, Key client projects. Responsibilities: • Project planning/Reporting internal and external • Resource planning across multiple disciplines and regional teams. • Project budget management and forecasting. • Senior Stakeholder management • Manage agile ceremonies, sprint planning, Kanban, retrospectives and showcases. • Incident/defect management.

Product Delivery Manager

• Apr 2018 - Jan 2020

Assigned as Delivery Manager for Temenos Financial Advice product suite. Responsibilities: • Manage requirements and create user stories as per Product manager’s request. • Manage a team of Business Analysts, Developers and solutions architects to bring the product to life. • Project planning/Reporting • Manage agile ceremonies, sprint planning, Kanban, retrospectives and showcases. • Incident/defect management.

Senior Business Analyst

• Sep 2017 - Apr 2018

Assigned as Senior/Lead Business Analyst/Scrum master for Home Loans Broker Portal using Temenos Internet banking and Mobile application. Responsibilities: • Manage requirements and create user stories, success criteria as per Product manager’s request. • Manage a team of Business Analysts, Developers and solutions architects to bring the product to life. • Project planning/Reporting • Manage agile ceremonies, sprint planning, Kanban, retrospectives and… Show more Assigned as Senior/Lead Business Analyst/Scrum master for Home Loans Broker Portal using Temenos Internet banking and Mobile application. Responsibilities: • Manage requirements and create user stories, success criteria as per Product manager’s request. • Manage a team of Business Analysts, Developers and solutions architects to bring the product to life. • Project planning/Reporting • Manage agile ceremonies, sprint planning, Kanban, retrospectives and showcases. • Incident/defect management.

Senior Business Analyst

• Nov 2016 - Sep 2017

working as part of the Core Transformation Program team. Focused on simplification of processes and documentation within the Home Loans space. working as part of the Core Transformation Program team. Focused on simplification of processes and documentation within the Home Loans space.

Business Analyst

• Sep 2015 - Nov 2016

Working on payments project portfolio within finance department. Working on payments project portfolio within finance department.

Senior Business Analyst

• Jan 2010 - Jul 2015

Have been involved in the Core Banking Modernisation project and was heavily involved in the Master contracts creation and migration for both deposits and lending products. Data gap analysis and data mapping as part of transform code build. Experience in reviewing requirement docs, Business Scenario docs and functional overview docs. Experienced in workshop facilitation, project management.

Team Manager

• Aug 2006 - Jan 2010

Management of 22 staff. Day to day management of team KPI's and Customer needs, Staff development and progression planning, Escalation point for any issues or customer queries, Process improvement and productivity management.

Pastry Chef

• Mar 1998 - Apr 2005

Day to day production in a high paced wholesale and retail environment. Team work as part of a team of 14 in order to meet daily needs of the business. Customer service. Inventory control Day to day production in a high paced wholesale and retail environment. Team work as part of a team of 14 in order to meet daily needs of the business. Customer service. Inventory control