Truck Driver

• Feb 2023 - Present

Truck Driver

• Mar 2022 - Feb 2023

Team Manager (Planner)

• Oct 2020 - Mar 2022

Effective management and planning of drivers, through on-going communication and using our state-of-the-art transport software Controlling and planning an agreed amount of resource (vehicles, drivers, trailers); ensuring all legal requirements are adhered to (Working Time Directive and EU Drivers’ Hours regulations) To ensure the daily plan is completed in real time managing resources effectively; maximising utilisation whilst minimising cost Ensure that our internal tracking systems are kept organised and updated to an exceptional standard Make regular use of in-house planning tools and systems to manage workload and monitor efficiency Understanding and achieving key performance targets relating to the safety and efficiency of our fleet (including utilisation and costing) Constantly communicate with our Customer Service teams and Drivers to ensure customer KPI’s and targets are achieved and maintained Develop an understanding and experience of working with the Planning Regulatory framework, ensuring you keep up to date with policy and best practice as it develops Show less

Transport Team Manager

• May 2018 - Oct 2020

• Monitoring and driving KPI's and taking action to ensure they are all met on a daily and weekly basis • Set performance targets and reviewing progress and creating action plans to improve performance • Looking for solutions to operational problems • Spotting and developing talent in my team through coaching and guidance • Looking after colleague welfare and improving attendance standards • Allocating task and holding daily shift briefs • A good understanding of the retail / logistics distribution environment • Experience in a people management role with the ability to deliver strong results through a team • The ability to problem solve, report information/findings, develop recommendations, and implement process changes in order to improve operational performance • Strong leadership and coaching skills in order to engage motivate and develop large teams • The ability to build effective relationships across all levels of the organisation Show less

Vehicle Tuning Specialist

• May 2015 - May 2018

Walk Bundling Night Shift Manager

• Feb 2007 - Feb 2015

Key accountabilities 1. Review all key measurement outputs (efficiency, quality, budget, employee & customer) to identify trends in performance and focus all shift teams on improvement actions. 2. Review daily conformance to core standards and focus - where necessary, the operational team on improvement actions encouraging members to address problems. I was responsible for full compliance on the shift with Royal Mail Business standards. 3. Maintain consistent application of IR framework, policies and strategies through the involvement of union representatives and staff. 4. Carry out regular personal performance and development reviews with my team. Provide support to managers through mentor activity and one-to-one coaching. 5. Ensure that all customer requirements are met and that the quality of service given to customers - internal and external - is to business standards and meets the requirements of these customers. 6. Understand key performance indicators – People, Customer, Performance and Financials, as per WBC scorecard Knowledge • Trained in Health & Safety Legislation. • Full understanding of RM Policies on attendance and conduct • Full understanding of IR Framework Agreement • Proven leadership skills in an operational environment • Ability to demonstrate high level influencing and communication skills • High level of analytical and strategic planning skills to review trend statistics and formulate effective solutions through to deployment • Previous limited WCM knowledge. • Influencing skills • Inspiring People • Driving Results • Line Management • Communication skills • Working with People • Achieving results, both budget and Q of S • Planning & organisational experience • Good Interpersonal and communication skills • Customer satisfaction • First line Operational management • Negotiations with both CMA/CWU at local and area level • ER/IR experience Show less

Traffic Office Manager

• 2004 - 2007

Key Accountabilities• Vehicle planning to ensure the hub quality and cost targeting are achieved e.g. vehicle planning, liaison with Network Control and Central Postal Control co-ordinators and collection scheduling. Use WCM tools & techniques to ensure continuous improvement • Carry out fleet performance monitoring to ensure cost effective and legal use of vehicles. • Co-ordinate planned maintenance of vehicles, in liaison with MT workshop services. • Resolve day to day emergency vehicle issues, ensuring that Vehicle Operating Centre operations are maintained. • Administration and provision of passes for nominated vehicles / front line staff. • Administration of corporate purchasing card compliance & invoicing for vehicle hire. • Review health and safety arrangements; maintaining risk assessment and other legal requirements including compliance to local PMT1 procedures. • Maintain and monitor all aspects of the fleet Operators Licence in line with business policy as stated in the National Fleet Audit policy. • Ownership of the Vehicle Operating Centre manpower plan. • Monitoring of arrival and departure times for Network and inward feeder services. • Undertaking formal procedural role in respect of Conduct and Attendance Procedure. • Responsible for update and maintenance of drivers P318’s. • Ensure compliance to Road Transport Directive legislation, and plan routes when required. • Day to day absence management. Key competencies• Excellent leadership skills. • Effective communication skills • Interpersonal skills and abilities to motivate and control individuals and teams. • Ability to work effectively on a cross functional basis with operation / non-operational colleagues. • Sound understanding of operation of the mails & parcels pipeline. • A working knowledge of National Parcelforce operations. • Ability to resolve problems and make effective decisions under pressure. Show less

Regional Distribution Centre Shift Manager

• 1997 - 2004

Leading a successful shift within the Regional Distribution Centre, ensuring full compliance to the national work plan.Key Accountabilities• Responsible for all of aspects of health and safety • Lead a diverse workforce within the Shift • Role modelling the highest standards of leadership behaviour at all times • Successfully delivering national change initiatives • Achieve all shift targets and objectives • Ensure accurate, timely reporting of all shift processes • Apply Continuous Improvement (CI) principles and methodology to all aspects of the role, using World Class Mail tools and techniques to review and improve shift performance in a sustainable and timely manner including leading one of the technical pillars. • Provide reporting information to enable effective planning across the shift e.g. manpower planning • Create a great place to work through deploying leading edge people approaches and employee engagement, embracing diversity and tackling bullying and harassment • Performance manage, coach and develop competency within team members • Undertake the role in a way that is compliant with Standard Operating Procedures (SOPs), regulatory and legal requirements • Ensure contingency strategy /plan exists for the shift/work areas • Accountable for site ownership in the absence of Unit Manager (PiC) Key competencies• Extensive knowledge of the RDC Processing function and it’s link with Network Distribution • Continuous Improvement - problem solving • Production Control • Effective, demonstrable communications skills • Application of lean thinking techniques • Operational planning, organising and forecasting • Budget management • Developing and managing people j• PC literate (Outlook, Word & Excel Microsoft applications) • Leadership and engagement• Collaborative style, able to build empowered team • Managing change • Commercial values and outlook • Able to work with ambiguity • Customer orientated • Commercial awareness Show less

Agency Worker

• 1995 - 1997

Office Junior

• 1990 - 1995

General office duties General office duties