Experience

Entain Australia - Home of Ladbrokes Australia and Neds

• Australia
• Entertainment Providers
• 100 - 200 Employee

• Senior Compliance Officer (Responsible Gambling)

  • Jun 2022 - Present

• Compliance Officer (Responsible Gambling)

  • Apr 2021 - Jun 2022

  - Reviewing and assessing account transactional history and behaviour to identify Red Flag behaviour/activity in accordance with regulatory requirements- Communicating directly with clients to ensure safe gambling practices and responsible use of platform- Acting as a first point of contact for distressed clients and providing links to resources for problem gambling and financial counselling support- Liasing directly with AML-CTF and Fraud teams to ensure a high standard of regulatory compliance Show less

• Customer Service Officer

  • Sep 2020 - Apr 2021

  - Responded to high volume inbound customer requests via the telephone or email- Performed customer verification and managing customer accounts & databases to accurately record customer interactions and transactions.- Assisted in the identification of fraudulent user accounts, financial patterns and trends