Mortgage Broker

• Aug 2022 - Present

Client Services Manager

• Aug 2018 - Aug 2022

Packaging and handling loans from lead to settlement, liaising with clients, lenders and referral partners, providing exceptional customer service, complete file management and follow up, business marketing and assisting clients to achieve goals and ensuring an outstanding customer experience is delivered.

Senior Billing Officer

• Jul 2015 - Aug 2018

Responsible for providing a high level of expertise in relation to all facets of customer bill provision. Including, adjustment calculation and application, explanation of charge amendments to customers, policy application, error route cause analysis and implementation of future error charges and other billing related queries.

Billing Metering Administrator

• Dec 2014 - Jul 2015

Providing a wide range of customer service to internal and external customers through the timely and accurate management of processing metering data, meter network maintenance. Also assist with contract management of metering, responding to metering queries, trade waste and billing. Primary point of contact for technical metering issues and will assist with billing functionalities, including billing validations, velocity testing and billing customers.

Metering Administrator

• Sep 2012 - Dec 2014

My role as Metering Administrator included data entry, customer service, field management, contract management support and field assistance. I was asked to help assist a project team working on our new billing system (Velocity) in back log of meter networking and assist with testing and implementing fixes, which is a billing process. The role has since become mine to manage, along with my regular position. I have picked up the skills required and have further improved them to become a strong asset in the team.

Acting Metering Coordinator

• Jun 2014 - Sep 2014

In June 2014, I was appointed Acting Coordinator in the Metering Department. I was given the role in a challenging period for the section. I proactively sought to ensure all work was effectively completed within Metering and exceeded all expectations. During this time I also implemented several changes within the operation of the team (strategy plan & performance system) and put in place a stock control system to prevent loss of products. The role included leading a team of 7 people.

Trainee Metering Administrator

• Sep 2011 - Sep 2012

Began working at Barwon Water through G-Force as a trainee in the metering section as an office administrator. While in the role, I was quick to learn all the programs (Basis/Caps/Profis/Wrens/Focus/Velocity/Objective) used in metering and quickly learnt the processes in the section. While doing my traineeship and working with Barwon Water I completed my Cert III in Business Administration within 12 months.