eCommerce Delivery Manager

• Dec 2021 - Present

Ecommerce Project Manager

• Jul 2021 - Dec 2021

Digital Project Manager

• Mar 2020 - Jul 2021

- Working with both internal and external project teams to engage a range of B2C and B2B clients on Magento 2 and Shopify platforms. - Facilitating discovery of user needs and the development of user-centred solutions; navigating often complex business requirements. - Effectively engaged and managed project sponsors and stakeholders - Leading a cross-functional team, including solution architects, UX designers, SEO analysts, development and testing teams - Project planning, tracking progress and delivery management - Risk and Issue Management - Optimisation and documentation of agency project management process

eCommerce Delivery Manager

• Jan 2019 - Mar 2020

- Managing a range of strategic eCommerce projects including website platforms, UX research projects and continuous support retainers to help clients achieve their improvement roadmap. - Working with cross functional teams of designers, strategists and developers within an agency agile process - Facilitating client scoping workshops to gather requirements and roadmap project scope - Defining functional requirements, writing user stories and acceptance criteria, drafting and presenting statement of work documentation - Documenting project risks, creating and executing mitigation plans - Management of build projects end to end, throughout delivery to budget, timeline and quality - Management of continuous optimisation retainer projects ensuring client SLA is met and functioning correctly within the sprint cycle - Working with clients on their product roadmaps, prioritising features and ensuring that each release is delivered within the expected budget, quality and timeframe - Responsible for resourcing and scheduling projects, as well monitoring time sheets and producing client burn reports - Participating in and facilitating project retrospectives at the closure of projects - Identifying and farming new opportunities to grow client accounts

Ecommerce Product Manager

• Jan 2018 - Dec 2018

- Product manager for Wittner's eCommerce website on Magento Enterprise platform and supported over 1,000 product skus - Managed digital roadmap including UX enhancements, integrations with third party tools - Managed multiple vendors including development agency with agile ways of working - Increased conversion rate and improved user engagement through UX projects and executing ongoing digital optimisations roadmap. - Managed full project lifecycle for roadmap activities from creating business cases for opportunities, vendor selection, design, implementation, user acceptance testing and wider business training. - Worked with key stakeholders to set and track against relevant business KPIs. Used Google Analytics to provide data driven insights and to report on success of implemented optimisations. - Planned and executed digital marketing activities, including on-site merchandising, affiliate marketing, email marketing, search engine marketing and seasonal promotional marketing offers. Provided recommendations for campaign optimisation, and implemented these recommendations directly. - Content management for store catalog and promotional activity; coordinated development of assets using internal resources and external agencies.

Ecommerce Manager

• May 2017 - Jan 2018

- Managed eCommerce presence on retailers multiple Shopify Plus websites - Product Owner for 3rd party development agency & in-house development team - Implemented UX review and resulting website redesign to improve usability and increase conversion rate - Product and content management, SEM, SEO, email marketing, social media marketing and management of online marketplaces. - Weekly sales reporting to C-level Executives - Managed eCommerce presence on retailers multiple Shopify Plus websites - Product Owner for 3rd party development agency & in-house development team - Implemented UX review and resulting website redesign to improve usability and increase conversion rate - Product and content management, SEM, SEO, email marketing, social media marketing and management of online marketplaces. - Weekly sales reporting to C-level Executives

Ecommerce Manager

• Apr 2015 - Feb 2017

- Managed the UK ecommerce website for a large European gemstone jewellery brand since its launch in September 2015. - Set up and managed ongoing SEM (Adwords & Bing), Remarketing, Email, Social Media, Display & Search Marketing campaigns - Creation and ongoing management of SEM campaigns in both AdWords and Bing, involving keyword research & daily campaign optimisation. - Content creation and execution of email marketing campaigns using Optivo - SEO optimisation of website & blog on Magento Enterprise and Wordpress - Worked with in house developers delivering product roadmap - Managing 3rd party vendors for digital campaigns, including KPI setting and evaluation of results - Management of PR agency & influencer marketing, backlinking program

Customer Service Representative

• Feb 2015 - Apr 2015

As a customer service agent at a German jewellery retailer I provided customer service for our English speaking customers based in the United States, Asia and Australia. As a customer service agent at a German jewellery retailer I provided customer service for our English speaking customers based in the United States, Asia and Australia.

Lead Generator

• Nov 2011 - Dec 2014

Providing the sales team with valuable leads sourced both from print and online media across Australia and New Zealand Providing the sales team with valuable leads sourced both from print and online media across Australia and New Zealand