Technical Project Manager

• Apr 2023 - Present

IT Infrastrcture Project Manager

• Jul 2022 - Apr 2023

Project Manager I

• Jan 2021 - Apr 2022

Managed IT Infrastructure Projects through all phases of SDLC in both Waterfall and Hybrid Waterfall approaches within a PCI and HIPAA Compliance Environment, delivering within +/- 10% of schedule and budget expectations. Projects varied from technical implementation within Client Onboarding, OOB Software Upgrades and dedicated focus on Information Security and System Hardening / Infrastructure Debt Remediation. Oversaw organizational implementation of Microsoft 365 services and sunset… Show more Managed IT Infrastructure Projects through all phases of SDLC in both Waterfall and Hybrid Waterfall approaches within a PCI and HIPAA Compliance Environment, delivering within +/- 10% of schedule and budget expectations. Projects varied from technical implementation within Client Onboarding, OOB Software Upgrades and dedicated focus on Information Security and System Hardening / Infrastructure Debt Remediation. Oversaw organizational implementation of Microsoft 365 services and sunset of legacy Office Products, On-Premise SharePoint and On-Premise Exchange environments. Directed the delivery of a net new corporate intranet on SharePoint Online, migration from Cisco WebEx Teams to Microsoft Teams and implementation of Power Automate and Power Apps within the Client Implementation space. Delivered within time, cost and functional expectations, despite significant budget shortfall, providing the business with modernization and significant enhancements to collaboration technologies. Facilitated delivery of VOIP and IVR Services and Automated Outbound Robocalls for a premier nationwide client. Successful on-time implementation ensured business success and secured additional performance incentives for the business. Directed system upgrades for WellSky CPR+, Microsoft Dynamics GP 2016R2 and Microsoft Dynamics GP 2018R2, including implementation of load-balanced RDS Farm Architecture and Implementation for both products. Delivery was within time and cost expectations and ensured functional enhancements and improved efficiency for Finance and Specialty Pharmacy staff. Managed a wide variety of Information Security and Infrastructure Enhancements, including Disaster Recovery, Legacy Server OS Replacements, HITRUST Security Enhancements (Process improvement, IAM, Conditional Access and DLP efforts), Web Access Firewall (Imperva) implementation and Cisco Video Conference Hardware upgrades.

IT Project Coordinator

• Jul 2017 - Dec 2020

IT Service Delivery Analyst

• Apr 2014 - Jun 2017

In a hybrid Support and Project Management role, coordinated concurrent project efforts to enhance existing Service Center processes for food safety compliance. Managed IT efforts through all phases of the Project Life Cycle to implement wash quality and labelling systems at each of eight North American Service Centers. Implemented numerous process improvement efforts to improve overall efficiency of day-to-day IT operations in support of the RPC Management Services business, including… Show more In a hybrid Support and Project Management role, coordinated concurrent project efforts to enhance existing Service Center processes for food safety compliance. Managed IT efforts through all phases of the Project Life Cycle to implement wash quality and labelling systems at each of eight North American Service Centers. Implemented numerous process improvement efforts to improve overall efficiency of day-to-day IT operations in support of the RPC Management Services business, including an overall reduction in printer ratio to reduce Operational and Capital expenditures, remapping the network infrastructure within the local HQ office and building an inventory control process that previously did not exist. Show less In a hybrid Support and Project Management role, coordinated concurrent project efforts to enhance existing Service Center processes for food safety compliance. Managed IT efforts through all phases of the Project Life Cycle to implement wash quality and labelling systems at each of eight North American Service Centers. Implemented numerous process improvement efforts to improve overall efficiency of day-to-day IT operations in support of the RPC Management Services business, including… Show more In a hybrid Support and Project Management role, coordinated concurrent project efforts to enhance existing Service Center processes for food safety compliance. Managed IT efforts through all phases of the Project Life Cycle to implement wash quality and labelling systems at each of eight North American Service Centers. Implemented numerous process improvement efforts to improve overall efficiency of day-to-day IT operations in support of the RPC Management Services business, including an overall reduction in printer ratio to reduce Operational and Capital expenditures, remapping the network infrastructure within the local HQ office and building an inventory control process that previously did not exist. Show less

NC2 Technician (NOC Engineer and Network Administration)

• Jun 2013 - Apr 2014

Delivered Tier-2 WAN link support services to business-class customers, coordinating fault isolation and resolution through multiple Tier-1 providers on a variety of WAN Technologies, including DS1/DS3, Ethernet DIA, MPLS, Broadband and Wireless 3G/4G connectivity. Delivered Tier-2 WAN link support services to business-class customers, coordinating fault isolation and resolution through multiple Tier-1 providers on a variety of WAN Technologies, including DS1/DS3, Ethernet DIA, MPLS, Broadband and Wireless 3G/4G connectivity.

IT Infrastructure Project Manager (Serve - American Express)

• Sep 2012 - Mar 2013

Managed concurrent IT Infrastructure Projects through all phases of the Systems Development Life Cycle with an emphasis on quality product delivery and detailed documentation standards utilizing Waterfall approach within an organizational Agile/SCRUM methodology. Developed end-to-end Communication Plan for Microsoft System Center implementation in the absence of existing communication process, enhancing end-user knowledge and gaining consumer buy-in. Implemented complex solutions… Show more Managed concurrent IT Infrastructure Projects through all phases of the Systems Development Life Cycle with an emphasis on quality product delivery and detailed documentation standards utilizing Waterfall approach within an organizational Agile/SCRUM methodology. Developed end-to-end Communication Plan for Microsoft System Center implementation in the absence of existing communication process, enhancing end-user knowledge and gaining consumer buy-in. Implemented complex solutions to technical challenges within a Data Center operation, working closely with Production Support and Service Management teams to ensure functional and non-functional requirements were met and scope was managed within tolerance to ensure timely delivery. Show less Managed concurrent IT Infrastructure Projects through all phases of the Systems Development Life Cycle with an emphasis on quality product delivery and detailed documentation standards utilizing Waterfall approach within an organizational Agile/SCRUM methodology. Developed end-to-end Communication Plan for Microsoft System Center implementation in the absence of existing communication process, enhancing end-user knowledge and gaining consumer buy-in. Implemented complex solutions… Show more Managed concurrent IT Infrastructure Projects through all phases of the Systems Development Life Cycle with an emphasis on quality product delivery and detailed documentation standards utilizing Waterfall approach within an organizational Agile/SCRUM methodology. Developed end-to-end Communication Plan for Microsoft System Center implementation in the absence of existing communication process, enhancing end-user knowledge and gaining consumer buy-in. Implemented complex solutions to technical challenges within a Data Center operation, working closely with Production Support and Service Management teams to ensure functional and non-functional requirements were met and scope was managed within tolerance to ensure timely delivery. Show less

IT Support Project Coordinator (pwc)

• Jul 2011 - Sep 2012

Successfully coordinated Enterprise-level project activities for multiple new product deployments for the Global Firm and US Territory. Teamed with PMO Staff, Transition Coordinators and Technical Design Authority (TDA) to ensure timely delivery of multiple Mobility Applications (iOS, Blackberry, Android), typically delivered on a fast-tracked scheduling timeline. Developed comprehensive Technical Training Plans for support staff, coordinated staffing plans with internal… Show more Successfully coordinated Enterprise-level project activities for multiple new product deployments for the Global Firm and US Territory. Teamed with PMO Staff, Transition Coordinators and Technical Design Authority (TDA) to ensure timely delivery of multiple Mobility Applications (iOS, Blackberry, Android), typically delivered on a fast-tracked scheduling timeline. Developed comprehensive Technical Training Plans for support staff, coordinated staffing plans with internal management, performed functional User Acceptance Testing (UAT), identified risks with critical impacts to Service Desk Operations and developed solutions to ensure that support staff was prepared to maintain and exceed baselines for Key Performance Metrics. Show less Successfully coordinated Enterprise-level project activities for multiple new product deployments for the Global Firm and US Territory. Teamed with PMO Staff, Transition Coordinators and Technical Design Authority (TDA) to ensure timely delivery of multiple Mobility Applications (iOS, Blackberry, Android), typically delivered on a fast-tracked scheduling timeline. Developed comprehensive Technical Training Plans for support staff, coordinated staffing plans with internal… Show more Successfully coordinated Enterprise-level project activities for multiple new product deployments for the Global Firm and US Territory. Teamed with PMO Staff, Transition Coordinators and Technical Design Authority (TDA) to ensure timely delivery of multiple Mobility Applications (iOS, Blackberry, Android), typically delivered on a fast-tracked scheduling timeline. Developed comprehensive Technical Training Plans for support staff, coordinated staffing plans with internal management, performed functional User Acceptance Testing (UAT), identified risks with critical impacts to Service Desk Operations and developed solutions to ensure that support staff was prepared to maintain and exceed baselines for Key Performance Metrics. Show less

IT Support Analyst (pwc)

• Nov 2009 - Jul 2011

Coordinated Escalation Workflow under Direct Supervision of the onshore Project Coordinator during the transition of IT Services for the US Firm to an offshore service provider. Coordinated Escalation Workflow under Direct Supervision of the onshore Project Coordinator during the transition of IT Services for the US Firm to an offshore service provider.

Senior IT Support Analyst

• Jan 2007 - Jun 2008

Field Service Engineer II

• Jul 1997 - Apr 2004

Partnered with Site Supervisor and Project Manager through all phases of the SDLC to ensure on-time and under-budget construction of the Pima County Juvenile Court Center in Tucson, Arizona. Assisted the Site Supervisor in the deployment of key deliverables, including wire and rack installations, PLC and LAN/WAN system integration and appropriate end user documentation. During testing phase, directly leveraged product vendors to ensure all systems met customer expectations and were delivered… Show more Partnered with Site Supervisor and Project Manager through all phases of the SDLC to ensure on-time and under-budget construction of the Pima County Juvenile Court Center in Tucson, Arizona. Assisted the Site Supervisor in the deployment of key deliverables, including wire and rack installations, PLC and LAN/WAN system integration and appropriate end user documentation. During testing phase, directly leveraged product vendors to ensure all systems met customer expectations and were delivered on-time or in advance of projected schedule estimations. Show less Partnered with Site Supervisor and Project Manager through all phases of the SDLC to ensure on-time and under-budget construction of the Pima County Juvenile Court Center in Tucson, Arizona. Assisted the Site Supervisor in the deployment of key deliverables, including wire and rack installations, PLC and LAN/WAN system integration and appropriate end user documentation. During testing phase, directly leveraged product vendors to ensure all systems met customer expectations and were delivered… Show more Partnered with Site Supervisor and Project Manager through all phases of the SDLC to ensure on-time and under-budget construction of the Pima County Juvenile Court Center in Tucson, Arizona. Assisted the Site Supervisor in the deployment of key deliverables, including wire and rack installations, PLC and LAN/WAN system integration and appropriate end user documentation. During testing phase, directly leveraged product vendors to ensure all systems met customer expectations and were delivered on-time or in advance of projected schedule estimations. Show less

Ground Radio Communications Journeyman (2E153)

• Jun 1996 - Dec 1996

Ground Radio Communications Journeyman (2E153)

• May 1995 - May 1996

604 ASOCS

Ground Radio Communications Journeyman (2E153)

• Aug 1993 - May 1995

Ground Radio Communications Apprentice (2E133)

• Jan 1993 - Aug 1993

Ground Radio Communications Journeyman (2E153)

• Dec 1992 - Jan 1993