Experience

Imagine

• Ireland
• Telecommunications
• 1 - 100 Employee

• Wholesale Account Manager

  • Jun 2016 - Present



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Business Account Manager

  • Aug 2015 - May 2016

  Ireland



Imagine

• Ireland
• Telecommunications
• 1 - 100 Employee

• Corporate Account Manager

  • Jun 2011 - Jul 2015

  Build a relationship with customer Responsible for specifically assigned accounts Up sell products and services into existing customers Identify new clients and business opportunities. Identify customers needs and work out how the company can best meet those requirements. Negotiate and close deals with accounts. Project manage customers requirements. Coordinate and plan changes on customers accounts

• Manager

  • Oct 2010 - Jun 2011

  Train agents in specific areas of the business. Daily reports on productivity Daily rosters for agents Call monitoring Call quality Implemented new projects within the department Attended weekly meetings with senior managers Monitor what competitors are offering and report back to Senior Managers. Escalations

• Premium Customer Service Representative

  • Aug 2010 - Oct 2010

  I was responsible for the processing orders, liaising with other departments and the supporting of all our premium customers.

• Corporate Account Manager

  • Mar 2008 - Aug 2010

  Build a relationship with customer Responsible for specifically assigned accounts Up sell products and services into existing customers Identify new clients and business opportunities. Identify customers needs and work out how the company can best meet those requirements. Negotiate and close deals with accounts. Project manage customers requirements. Coordinate and plan changes on customers accounts.

• Supervisor for Escalations and Retention

  • May 2007 - Mar 2008

  In this role I was responsible for managing a team of agents tasked with dealing with customer complaints and customer retention. Had to train the agents and get them to accept the idea that they own part of the business and they need to treat this as if it were their own.

• Customer Service Representative

  • Jan 2006 - May 2007

  Provide first line support and consult with customers about their products Analyze what the customer wants or needs Troubleshoot products and services to best fit their needs and expectations Provide a high level of customer service