Experience

Monmouth School for Boys

• United Kingdom
• Primary and Secondary Education
• 1 - 100 Employee

• IT Infrastructure Engineer

  • Aug 2015 - Present



Fitzrovia IT Limited

• United Kingdom
• Information Technology & Services
• 1 - 100 Employee

• Technical Support Analyst

  • Apr 2010 - Aug 2015



Allied Carpets

• Retail
• 1 - 100 Employee

• Desktop & Server Support / Administrator

  • Dec 1996 - Jan 2010

  Allied Carpets is a well-known national carpet retailer, with stores all over the UK and a head office in Orpington. Total number of users reached a peak of 2000, with 220 stores, and an IT team of 14, mostly based at Orpington.Main responsibilities included:Designing and maintaining the organisational structure for users, groups and computers. Administering 12 VMware virtual hosts and more than 70 Windows servers.Managing an hp3000 and an AS/400.Desktop support in our head office, insurance call-centre and main Bolton warehouse. Ensuring data integrity by creating high-available systems and implementing backup strategies, together with ensuring those backups are secure.Implementing systems for keeping users secure with antivirus software, strict GPO policies and the monitoring of external email and internet use.Solving problems with point-of-sale hardware and software within stores.Building and configuring laptops and mobile devices.Asset management of equipment.Ensuring suppliers were connected through EDI, and data was polled from stores.Providing out-of-hours cover and supervising a member of staff.Successful projects included building a mobile package for more than 70 home consultants for use in insurance customer’s homes, migration of an NT infrastructure into a virtualised 2003 system and building a disaster recovery site at Bolton. Advice was given on choice of hardware and software, often resulting in cost savings from initial proposals, and disk faults and hardware failures were promptly recovered from, minimising any user inconvenience.