Graham O'Regan

Digital Demand & Delivery Lead at Virgin Media O2
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Contact Information
us****@****om
(386) 825-5501
Location
UK

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Credentials

  • ITIL v4. Foundation
    Vodafone Business
    Jun, 2022
    - Nov, 2024
  • Agile Fundamentals
    Vodafone Business
    Mar, 2021
    - Nov, 2024
  • ITIL v3. Practitioner
    Vodafone
  • Six Sigma (Green Belt)
    -

Experience

    • United Kingdom
    • Telecommunications
    • 700 & Above Employee
    • Digital Demand & Delivery Lead
      • Nov 2022 - Present

      As a Digital Demand Lead, I am responsible for maintaining the Digital projects/programme roadmap from Initiation into Deployment. Ensuring all Demand items are architecturally and commercially aligned with all benefits & return of investment captured. As a Digital Demand Lead, I am responsible for maintaining the Digital projects/programme roadmap from Initiation into Deployment. Ensuring all Demand items are architecturally and commercially aligned with all benefits & return of investment captured.

    • United Kingdom
    • Telecommunications
    • 700 & Above Employee
    • Service Architect
      • Feb 2021 - Sep 2022

      Responsible for the design of Managed Service solutions for large, bespoke or complex bids. Accountable for design and costing of the Service solution, through to handover into Service Design & Transition.

    • Senior Service Transition Manager
      • Jan 2017 - Jan 2021

      Managing the successful execution of all Service Transition activities across large programme deliveries for new & existing customers. Through multiple stakeholder engagement, leading on the development and completion of service acceptance criteria for operational readiness.

    • Service Asset & Configuration Manager
      • May 2014 - Jan 2017

      Managing all service assets to provide a logical model of the IT infrastructure through ownership and development of a Configuration Management Database (CMDB) .

    • Change And Release Manager
      • Jun 2011 - May 2014

      Responsible and accountable for the end-to-end operational change management process for managed service accounts.

    • Telecommunications
    • 1 - 100 Employee
    • Supply Chain Manager
      • Jun 2007 - May 2011

      Managing 3rd party suppliers’ delivery performance against contractual commitments. Managing 3rd party suppliers’ delivery performance against contractual commitments.

    • Telecommunications
    • 1 - 100 Employee
    • Delivery Manager
      • Feb 2005 - Jun 2007

      Accountable for ensuring that each customer order is delivered to the committed order delivery dates. Working with cross functional teams to track progress, managing customer updates are provided during the lifecycle of the order delivery. Accountable for ensuring that each customer order is delivered to the committed order delivery dates. Working with cross functional teams to track progress, managing customer updates are provided during the lifecycle of the order delivery.

    • United Kingdom
    • Computers and Electronics Manufacturing
    • 1 - 100 Employee
    • Software Licensing Sales Specialist
      • Oct 2001 - Feb 2004

      Support the internal and external sales teams with training, sales assistance and proposals regarding corporate software licence programs and agreements. Support the internal and external sales teams with training, sales assistance and proposals regarding corporate software licence programs and agreements.

Education

  • Hendon College
    GNVQ Advanced, Information Technology
    1997 - 2000
  • St James Catholic High School
    1990 - 1997

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