Graham O'Brien

Customer Experience Specialist & Demand Planner at IMI Adaptas
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Location
Oxley Park, New South Wales, Australia, AU

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Experience

    • United States
    • Machinery Manufacturing
    • 1 - 100 Employee
    • Customer Experience Specialist & Demand Planner
      • Jan 2023 - Present

      Monitoring of component and finished goods stock levels and releasing production work orders to meet current and forecasted demand.Providing work floor with priority lists for efficient production to meet monthly revenue targets.Liaising with other departments to ensure a smooth and efficient workflow.Processing of all incoming Purchase Orders. Invoicing for all dispatched orders.Generating quotes for customers & provding customers expected lead times based on current production demand.Responding to all customers enquiries in timely and professional manner.Run reports to track production progress and sales to ensure monthly revenue targets are met.Generating Despatch list for daily outgoing shipments.Fire Warden & Member of the Safety Committee.Knowledge of all WHS practices. Show less

    • Store Associate / Dispatch Operator
      • Apr 2017 - Jan 2023

      Key Roles & Skills :Picking, Packing & Dispatching all company sales to local and international customers & vendors Creating documentation for customs clearance.Processing the RMA & RTV of Finished goods and raw materials.Regular Cycle Counting & StocktakesPicking of complex kits for Production Manufacturing.Receipt of incoming goods from local and international suppliers.Use of various MRP & SAP SystemsUse of F.I.F.O. method for all stockUse of RF ScannerUse of forklift.Fire Warden & Member of the Safety CommitteeKnowledge of all WHS practicesFollowing Cleanroom procedures when required.General Housekeeping. Show less

    • Taiwan
    • Computer Hardware Manufacturing
    • 700 & Above Employee
    • Service Team / Dispatch & Receiving
      • Feb 2006 - Apr 2017

      Key Roles & Skills: RTV/RMA Procedures on Faulty PC Parts Processing Sales Orders of New Inward and Outbound spare Parts for computers. Handling & shipping of Repaired Computers to customers Assembly of new computers Formatting & software installation of computers Picking orders to fulfil & ship part replacements for customers Use of various MRP & SAP Systems Regular Stocktakes General Housekeeping Knowledge of all WHS practices Key Roles & Skills: RTV/RMA Procedures on Faulty PC Parts Processing Sales Orders of New Inward and Outbound spare Parts for computers. Handling & shipping of Repaired Computers to customers Assembly of new computers Formatting & software installation of computers Picking orders to fulfil & ship part replacements for customers Use of various MRP & SAP Systems Regular Stocktakes General Housekeeping Knowledge of all WHS practices

Education

  • Emmaus Catholic College
    High School Diploma
    2000 - 2005

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