Graham Miranda

Lecturer at Sheila Raheja Institute Of Hotel Management
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Contact Information
us****@****om
(386) 825-5501
Location
Mumbai, Maharashtra, India, IN
Languages
  • English Full professional proficiency
  • French Elementary proficiency
  • Hindi -

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Credentials

  • Digital Marketing
    Compufield Computer Institute
    Mar, 2017
    - Nov, 2024

Experience

  • Sheila Raheja Institute Of Hotel Management
    • India
    • Hospitality
    • 1 - 100 Employee
    • Lecturer
      • Sep 2022 - Present

  • Consultant / Self-Employed
    • Individual and Family Services
    • 700 & Above Employee
    • Hospitality Consultant
      • Jan 2017 - Present

  • Self-employed
    • Mumbai Area, India
    • Training And Development Consultant
      • Jan 2017 - Present

  • Taj Hotels
    • India
    • Hospitality
    • 700 & Above Employee
    • Learning and Development Manager
      • Apr 2008 - Present

      A confident, ambitious and highly qualified professional with 15 years of distinguished performance in the hospitality sector. A strong broad-based background (front office, operations, quality management, training and development in revenue and front office management) encompasses exceptional work ethics, efficiency and commitment to organizational objectives within a highly competitive and rapidly changing market place. Proactive manager, dependable team builder and tactical planner with proven ability to face challenges head-on and execute sound strategies. Currently involved in training and quality development at the Taj Wellington Mews-Luxury Residences Show less

    • Learning and Development Manager
      • Apr 2008 - Present

  • Institute of Hotel Management
    • Aurangabad
    • Faculty and Placement Coordinator
      • Jan 2006 - Mar 2008

      Taught Front office Management and Revenue Management at the Taj Training School for two years. We had a 100% placement with major hotel companies. Co-authored four books with the students at the Institute: Front office Management for Year 1 Revenue Management for Year 2 Luxury Products of the future Luxury Hotels and Maximising revenue Taught Front office Management and Revenue Management at the Taj Training School for two years. We had a 100% placement with major hotel companies. Co-authored four books with the students at the Institute: Front office Management for Year 1 Revenue Management for Year 2 Luxury Products of the future Luxury Hotels and Maximising revenue

  • Taj Hotels
    • India
    • Hospitality
    • 700 & Above Employee
    • Assistant Front Office Manager
      • Mar 2003 - Dec 2006

      Leading a team of 30 associates and managers at various levelsAchieved the highest levels of guest and associate satisfaction during this time.

    • Duty Manager
      • Apr 1996 - Mar 2003

      Completed a six month orientation programme in all areas viz, Reservations & Revenue Management, Front office, Reception, Cashiers, Bell Desk, Concierge, Main Porch and Business Centre.Was instrumental is setting up launching the hotel's first duplex Taj Club in 1998Part of the start-up team in Front office operations at Blue Diamond Pune in 1999

  • Oberoi Hotels & Resorts
    • India
    • Hospitality
    • 700 & Above Employee
    • Front Office Employee
      • Jun 1995 - Apr 1996

Education

  • Trinity College of Music
    Professional Certification Course in Communication Skills, Communication, General
    2018 - 2018
  • SP Jain School of Global Management - Dubai, Mumbai, Singapore & Sydney
    • eMBA, Specialised in Marketing
    2010 - 2013
  • SP Jain
    eMBA (2010) - S. P. Jain Institute of Management, Business Administration and Management, General
    2008 - 2010
  • St. Xavier's College
    Bachelor in Economics, Economics
    1990 - 1995

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