IT Professional

• Jun 2017 - Present

IT Network Specialist

• Oct 2006 - May 2017

- Responsible for ensuring network integrity, creation and deployment of applications and operating system packages, testing and performance tuning, effectively and efficiently resolving network issues - Participated in financial industry audits as required providing network access and control details - Worked with management and multiple IT teams to deploy Business Continuity Program (BCP) hot site systems - Deployed and maintained customized role-based workstation images using MS System Centre Configuration Manager (SCCM) - Implemented self-serve portal for end users to install applications decreasing helpdesk tickets significantly - As part of a multi-function team, configured a multi-forest domain trust and email migration to an Exchange email server cluster - Mentored and trained IT Support team and junior members on help desk and server systems that result in performance that meets service level and technical requirements. Show less

Corporate CSR

• Mar 2003 - Oct 2006

- Resolved issues with various networking products in fast paced phone support center environment - As team lead, supervised/mentored junior agents on networking and hardware issues - Diagnosed networking issues including wireless products and SMB/enterprise level products - Provided second level support for advanced network problem solving - Resolved issues with various networking products in fast paced phone support center environment - As team lead, supervised/mentored junior agents on networking and hardware issues - Diagnosed networking issues including wireless products and SMB/enterprise level products - Provided second level support for advanced network problem solving