IT Operations and Service Desk Manager

• Mar 2020 - Present

- Manage the day to day IT operations for Allergy Therapeutics at the Worthing site.- Manage the Worthing site Service Desk.- Be a key member of the Allergy Therapeutics group wide IT service.

Senior Site Tech Service Lead

• Oct 2016 - Jan 2020

Senior Site Tech Service Lead responsible for overseeing the IT Service provision to site. Reviewing and improving processes and acting as a point of escalation for issues. Risk management, Change Controls plus deputising for the Site TECH Business Partner.

Operations Manager

• Aug 2013 - Oct 2016

Day-to-day management of a team of UK staff delivering Mobile & PC Desk Side and Help Lounge support services to a large multi-national organisation under a managed service, across multiple sites in the UK & Ireland

Customer Care Supervisor

• Jul 2011 - May 2013

Responsible for a team of Helpdesk Technicians providing IT support to all UK based McDonald’s restaurants. (Approximately 1,200)

Customer Services Supervisor

• Apr 2009 - Jul 2011

Customer Services Technical Supervisor

• Jan 2007 - Apr 2009

Team Manager

• Nov 2004 - Sep 2006

Responsible for a team of BT and contracted Service Advisors arranging installation of broadband circuits within the NHS in England and Scotland.

Debt Recovery Team Leader

• Jan 1993 - Oct 2004

Responsible for a team of internal and external debt collection agents.

Branch Manager

• Feb 1985 - Aug 1992

Branch Manager for warehousing and deliveries of motor trade after market parts to local and home counties outlets.

Police Constable

• Jan 1979 - Dec 1980

Protection of life and propertyInvestigation of crimesApprehension of criminals

Tug Mate

• Aug 1976 - Oct 1978

12 hour shifts with Tug CaptainRunning anchorsTowing bargesBerthing shipsSupplying other vessels