Experience

Transdev Ireland

• Ireland
• Truck Transportation
• 100 - 200 Employee

• Control Room Manager

  • Nov 2020 - Present

• Network Duty Manager

  • Sep 2018 - Present

  • Managing the LUAS network management centre, including direct supervision of operational control and liaison with the customer contact centre.• Providing day-to-day line management and leadership for Traffic supervisors, Driver teams and Duty Asset Controllers.• Delivering a customer-focused, cost conscious and highly effective light rail service• Maximising customer service through the provision of the highest possible levels of reliability and punctuality – continually reinforcing a customer service culture with the team and the wider organisation• Managing safety related incidents and liaison with emergency services• Ensuring the accurate recording of all operational incidents, faults and disruptions to enable the Network Performance team to deliver accurate and prompt analysis of operational performance data to drive continuous improvement in reliability, resilience and customer service• Leading the day-to-day liaison between government bodies, other departments, subcontractors and third parties, to deliver transparent, open and partnership working• Consistently achieving the highest standards of safety – leading and inspiring their team to achieve the robust delivery of a consistently world-class tram service for customers• Encouraging partnership working and transparency amongst the team• Providing constructive challenges to their team to reinforce and build on performance improvements• Leading projects which are aimed at proactively supporting culture change ensuring all departments are customer driven Show less

• Incident Manager

  • Sep 2018 - Present

  • Manage a team of drivers,• Ensure the safe and efficient operation of the Luas system at all times and assess risks which may arise from the operation.• Train the drivers,• Follow individual behaviour for the assigned individual drivers,• Asses needs for permanent training/refresher training,• Deliver dedicated training to drivers after observation of areas of required improvement • Initiate disciplinary processes with the assistance of the Human Resources Department,• Manage safety, incidents and accidents. Regularly debrief staff and keep Operations Manager and other Team Leaders informed,• Support/follow/assess other Team Leaders’ member of staff when necessary,• Keep the Operations Manager informed regularly or in real time if need be,• Prepare improvement plans for drivers, • Carry out internal checks and audits, safety inspections and tools as required,Field Duties• Maintain voice communication with the Central Control Room at all times,• Monitor operations and rules adherence. Make sure that proper standard practices are followed and react on possible deviations,• Act as the Field Incident Manager in case of major incidents/accidents,• Interface with the Gardai, fire department, emergency services, the general public, and bus operations as necessary,• Monitor passenger flow in case of special events,• Support the Central Control Room in resolving major/minor incidents and emergencies,• Take necessary steps to prevent or clear a service disruption of the lines,• Use troubleshooting techniques to move trams and utilise restoration of service techniques to handle delays and restore service,• Report to the Central Control Room defects on the infrastructures,• Drive trams if required, Show less

• Management Team

  • Sep 2018 - Nov 2020



Transdev

• France
• Urban Transit Services
• 700 & Above Employee

• Network duty manager

  • Oct 2019 - Present



Transdev

• France
• Urban Transit Services
• 700 & Above Employee

• Tram driver

  • Nov 2016 - Nov 2018



Bootcamp Ireland

• Ireland
• Health, Wellness & Fitness
• 1 - 100 Employee

• Fitness Professional

  • Mar 2015 - Mar 2018

  Fitness instructor Fitness instructor



Irish Defence Forces

• Ireland
• Armed Forces
• 700 & Above Employee

• Soldier

  • Mar 2004 - Nov 2016

  Corporal in mechanised infantry and weapons, managing a transportation department. Corporal in mechanised infantry and weapons, managing a transportation department.