Experience

Fluro

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Chief Product Officer

  • Jul 2021 - Present

  Responsible for leading the end to end financial and technical product strategy in order to grow the lending business. Responsible for leading the end to end financial and technical product strategy in order to grow the lending business.



TSB Bank

• United Kingdom
• Banking
• 700 & Above Employee

• Head of Loans

  • Sep 2019 - Jul 2021

  Accountable for the full customer, colleague and commercial outcomes of the personal loan product, with a back book of >£1bn, developing and executing a strategy that will set us apart from other UK banks, and establish the TSB loans business as a major challenger in the market.

• Acting Head of Digital Sales & Growth

  • Dec 2018 - Sep 2019

  Leadership of a 25-strong team responsible for standing up our Digital sales journeys following migration, speeding up our sales functionality to deliver the Digital sales plan and re-imagining our approach to Digital sales to ensure TSB's continuing relevance. Accountable for all content and functionality across tsb.co.uk.

• Senior Manager, Digital Strategy & Analytics

  • Jan 2017 - Dec 2018

  Defined TSB's strategic approach to delivering great Digital experiences for our customers post migration. Led a 10-strong Analytics team to business partner the Digital function following the platform migration; rebuilding our Analytical capability using the Adobe platform and setting out a clear vision for the team.

• Executive Assistant to the Distribution Director

  • Aug 2014 - Dec 2016

  Supporting a direct report of the CEO at TSB allowed me to to shape the future of the TSB and the Distribution function, employing 5,000 people who are the face of TSB to our 5 million customers.This role gave me an invaluable understanding of how the business works and the importance of a key customer focus. I gained first hand experience in the power of a clear, consistent narrative as a leadership tool and how to deliver material change in a rapidly evolving environment.

• Credit Risk Manager

  • Feb 2013 - Aug 2014

  Led the Cards Account Management team through the seperation from LBG and delivery of TSB back to the high street.Being accountable for delivering the Cards Impairment Charge within risk appetite taught me the importance of the decisions we make and showed me the power of how risk supports and protects both the business and our customers.



Lloyds Banking Group

• United Kingdom
• Financial Services
• 700 & Above Employee

• Manager, Intelligence & Reporting, Retail & Wealth Credit Risk

  • May 2010 - Jan 2013

  - Responsible for the co-ordination, development, verification and sign off of the external results as well as associated executive briefings.- Delivered board level reporting across the whole of Retail & Wealth Credit Risk.- Creation of customer level insight pieces to enhance understanding of the portfolio.

• Management Trainee

  • Sep 2008 - May 2010

  Range of positions held over two years including Operational Risk Framework, Fraud Strategy and PCA Credit Risk.