Technical Liaison Manager

• Jul 2021 - Present

Working with integrated third parties to resolve technical issues, add new third party functionality and be a point of contact for any general queries. Acting as a source of knowledge for the front line support, QA, Dev, Ops teams. Advise on (and action) technical queries from all levels inside the business. Preparing configuration for new content deliveries and arranging the deployment of required code and endpoints. Working with integrated third parties to resolve technical issues, add new third party functionality and be a point of contact for any general queries. Acting as a source of knowledge for the front line support, QA, Dev, Ops teams. Advise on (and action) technical queries from all levels inside the business. Preparing configuration for new content deliveries and arranging the deployment of required code and endpoints.

Technical Liaison Manager

• May 2019 - Jul 2021

Dealing with Operator and Game provider's technical queries via either Iforium Account Management team or via direct contact.Preparing configuration, arranging code releases and answering technical queries for any new game provider being added into a production environment.Investigating and advising on production issues.Training staff in Iforium best practice and creating a supportive learning environment.Training Operators on the features and operation of GameFlex applications.

Technical Integration Support

• Jan 2017 - May 2019

Integrating new game providers and acting as a point of technical reference.Perparing new live environments for new operators.Environmental configuration and documentation.SoapUI testing and issue reporting to third party. Creating live release sql scripts.Investigation of release issues and reporting.

System and Test Analyst

• Feb 2014 - Dec 2016

FATCA, Writing and running test cases, Investigating live issues, Writing and running SQL scripts to fix live data issues. Live system support for in house applications. Writing specifications FATCA, Writing and running test cases, Investigating live issues, Writing and running SQL scripts to fix live data issues. Live system support for in house applications. Writing specifications

Business Analyst / Test

• Jul 2013 - Dec 2013

Writing and executing test plans, Understanding Business requirements and creating technical specifications, Arranging UAT and assessing issues/changes raised. Managing business expectations and agreeing sign off criteria. Writing and executing test plans, Understanding Business requirements and creating technical specifications, Arranging UAT and assessing issues/changes raised. Managing business expectations and agreeing sign off criteria.

QA

• Nov 2011 - Jun 2013