Experience

ESG

• United Kingdom
• Construction
• 100 - 200 Employee

• Senior IT Support Technician

  • Jan 2017 - Present

• 1st/2nd/3rd Line support

  • Nov 2015 - Jan 2017



Jennings Bet

• Epping

• 1st/2nd line support/Helpdesk

  • May 2013 - Nov 2015



ESG

• United Kingdom
• Construction
• 100 - 200 Employee

• 1st Line Support/Helpdesk

  • Feb 2013 - May 2013

  • Working in a team of three and supporting up to seventy users on a daily basis either by phone or face to face • Fault finding and repairing HP Laptops and desktops (that came back from building sites or in the office) that had either basic faults or would not start up • Setting up new users computers and workstations insuring that all the required software, specific to that person, was installed and if not, installing it eg: Vixen, 2x Client, Cute PDF, VNC and Microsoft office 2007 • Joining users computers to the Domain • Connecting printers to computers via the network using Windows XP, Windows Vista and Windows 7 platforms • Replacing backup tapes on HP Storage Works server twice daily • Repairing computers with viruses using System Restore • Helping with new roll out of E-mail signatures, running a batch file on users computers who did not have the new signature and then assigning the new signature to be used in Microsoft Office 7 and 10 • Allowing designated company personnel unrestricted access to the internet by turning off the Firewall for a 24 hour period Show less



VITS Ltd

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• 1st line support/RIO Floor Walker

  • Jan 2013 - Feb 2013

  • Assisting 20 Health Care Professionals (HCPs) on a daily basis after rollout of new RiO clinical system for the CLCH NHS • Operating within District Nursing, Emperors Gate Health Centre, CLCH NHS and explaining software to HCPs in a simple manner whilst being patient with them • Supporting users face to face • Troubleshooting issues arising with RiO and escalating to appropriate channels • Working in a team of 11 other floor walkers, other service desk analysts and engineers, distributed across several sites • Assisted Health Care Professionals with entering their admin work onto the new RiO system • Successfully completed RiO training Show less