Experience

Appliance Factory & Mattress Kingdom

• United States
• Retail
• 100 - 200 Employee

• Sales Associate

  • Apr 2019 - Present

  Denver, Colorado, United States • Exceptional sales performance throughout/and including during pandemic-created worldwide component shortages: o Met and/or exceeded sales and category targets every month of employment o #1 Sales Associate in branch every month of employment o Achieved $1M Writer Club awardee each year of employment o First Sales Associate in company’s 30-year history to sell $2M in one year (2021) • Performed consultative sales techniques to understand customer needs and provide appropriate… Show more • Exceptional sales performance throughout/and including during pandemic-created worldwide component shortages: o Met and/or exceeded sales and category targets every month of employment o #1 Sales Associate in branch every month of employment o Achieved $1M Writer Club awardee each year of employment o First Sales Associate in company’s 30-year history to sell $2M in one year (2021) • Performed consultative sales techniques to understand customer needs and provide appropriate solutions highlighting specifications, features and benefits of products • Provided face-to-face sales assistance to customers throughout the buying process to include merchandise selection, payment and finance options, and pick up and delivery options • Responsible for post sale customer service including identifying and resolving complaints, and managing all aspects of escalated customer issues • Established and maintained long term relationships with customers to generate repeat business and/or referrals • Maintained competitor assessments regarding product availability and inventory, pricing and promotional offers Show less



LuLu's BBQ LLC

• United States
• Restaurants
• 1 - 100 Employee

• General Manager and Executive Chef

  • Apr 2016 - Jan 2019

  Louisville, CO • Analyzed business operations to determine areas for short and long-term improvement required to improve operations, increase customer satisfaction, and enhance P&L • Developed a food cost management program, updated weekly, to continually manage food cost • Implemented detailed categorization for invoice and A/P allowing for continual tracking and management of costs, sales and trends • Collaborated with food vendors to improve quality of purchasing and ROI without impacting food and… Show more • Analyzed business operations to determine areas for short and long-term improvement required to improve operations, increase customer satisfaction, and enhance P&L • Developed a food cost management program, updated weekly, to continually manage food cost • Implemented detailed categorization for invoice and A/P allowing for continual tracking and management of costs, sales and trends • Collaborated with food vendors to improve quality of purchasing and ROI without impacting food and non-food items quality • Identified issues affecting efficiency and implemented changes resulting in operational improvements • Balanced quality, efficiency, and effectiveness by developing cross training programs for FOH and BOH, significantly reducing turnover • Developed and provided training and development for all staff, assessing employees’ unique developmental needs and providing individualized opportunities which maximized their capabilities and created succession plans • Responsible for managing all food production, menu development, food purchases, and standardization of recipes • Recruiting, hiring, on boarding, training and coaching of all managers and hourly staff • Maintained high level productivity and efficiency of the kitchen, and highest professional food quality and sanitization standards Show less



Mesa Verde Bar and Grill

• Executive Chef

  • Aug 2013 - Dec 2015

  Denver, Colorado • Managed restaurant staff and operations for >$3M annual restaurant • Led day to day operations of all areas of restaurant • Oversaw all aspects of menu planning and food production • Managed and accountable for food, labor and operation supplies budget • Ensured proper safety and sanitation to maintain highest food quality • Responsible for innovative menu development and catering • Estimated food consumption and requisition food and supplies, manage weekly… Show more • Managed restaurant staff and operations for >$3M annual restaurant • Led day to day operations of all areas of restaurant • Oversaw all aspects of menu planning and food production • Managed and accountable for food, labor and operation supplies budget • Ensured proper safety and sanitation to maintain highest food quality • Responsible for innovative menu development and catering • Estimated food consumption and requisition food and supplies, manage weekly inventory • Established presentation technique and quality standards • Ensured proper equipment operation and maintenance • Responsible for people management including hiring, discipline and performance reviews Show less



Chef Jimmy's Bistro and Spirits

• Executive Sous Chef

  • Dec 2011 - Aug 2013

  Denver, Colorado • Managed restaurant staff and operations for >$4M annual restaurant • Trained all sous chefs, kitchen supervisors and line cooks • Created weekly specials and soups to budget • Managed weekly cook schedules • Submitted food orders, managed incoming orders and coded invoices • Facilitated all chef meetings and managed meeting notes and deliverables

• Sous Chef

  • Jun 2009 - Dec 2011

  Denver, Colorado

• Kitchen Supervisor

  • Dec 2008 - Jun 2009

  Denver, Colorado