Senior Project Manager

• Apr 2022 - Present

IT Consultant

• Nov 2021 - Apr 2022

• Provided IT infrastructure and application support for a motor insurance claims system.• Provided consultancy services to assist the organisation in their migration to a new claims application.

Head of Technology Services

• Apr 2016 - Nov 2021

• Leadership of IT architecture, software development, technical support and service delivery teams.• Evaluated the IT capability of SaaS and PaaS platforms to replace on-premise applications as part of the Company’s Transformation Programme. • Managed the IT architectural design, software development and infrastructural activities required to implement and integrate with SaaS platforms for applications such as general insurance, CRM, finance, HR and MI.• Delivered cost savings of £2million p.a. by relentlessly controlling IT expenditure through competitive tendering, supplier management, and re-architecting solutions in line with the Company’s Transformation Programme.• Delivered £100K p.a. cost savings by procuring and project managing the outsourcing of printing and fulfilment of all customer documents.• Delivered the IT projects required to divest parts of the business. • Rightsized IT resources, including people, hardware and software, to meet changing business requirements. Show less

IT Services & Infrastructure Manager

• Apr 2011 - Mar 2016

• Leadership of IT technical support, service delivery and service assurance teams. • Project management of IT infrastructure projects including: - Setting up two new 100 seat call centres, webservers, and back-end systems to allow Endsleigh to provide third party administration services for Zurich Insurance. - Procured and implemented an 800 seat Avaya Aura VOIP telephony system. - Relocated a data centre hosting 400 virtual servers and 150Tb of data. - Implemented a resilient WAN and LAN to improve system availability and reduce business risk. • Improved system availability of 24/7 online systems from 85% to 99%. • Responsible for IT capex budget of £1M and opex budget of £3.5M.• Improved capability, reduced business risk and reduced costs by introducing managed services in areas such as network management, system monitoring, and virtual server and SAN management. • Managed a programme of information security enhancements to satisfy the Company’s risk appetite, regulatory requirements and external auditors. This included implementing enhanced capability and products in areas such as DLP, SIEM, Privileged User Access management, Mobile Device Management, endpoint security, network perimeter security and the creation of a Service Assurance team to perform ongoing IT controls.• Introduced the publication of a series of IT SLAs and KPIs to improve service delivery and agree expectations with business users.• Improved service delivery through initiatives such as ITIL training, a new Major Incident process, new out-of-hours incident procedures and implementation of a new service desk system. Show less

Project Manager

• Nov 1995 - Mar 2011

• Project management of business projects for internal and external customers, including: - Claims systems for motor, property and travel claims incorporating automated work distribution and workflow. - Integration with the Motor Insurance Database. - Integration with CUE (the Claims and Underwriting Exchange) - General Insurance sales and policy administration systems. - Implementation of an HR package. - Data warehousing and MI

Project Manager

• Jan 1992 - Nov 1995

Business Analyst to Project Manager

• Jul 1984 - Dec 1991