Experience

Optima Plus Recruitment Ltd

• Senior Recruitment Consultant

  • Jun 2014 - Present

  www.optimaplus.co.uk Optima is a leading UK based provider of HR Solutions. We deliver recruitment and career services to organisations and individuals across the employment lifecycle. Since the founding of our company in 2009, our aim has been to supply both our clients and candidates with a very open and honest approach to service delivery. Open 7 days a week - Optima Speciality Divisions deliver for: Office Support, Contact Centre, Banking & Financial, Sales & Marketing, Government, Manufacturing & Operations. Transport & Logistics, Trades, Engineering & Technical, Healthcare, Energy & Utilities. We currently work with some of the UK’s highest profiled clients, and provide a caliber of candidate that has come to be our leading trademark. Our team of specialist consultants are experts in their respective fields and provide a consultative and personalized approach to the services we provide – whether that be guiding candidates in their search for employment, or liaising with clients in order to meet their recruitment needs. Our consultants have a comprehensive understanding of the challenges our clients and candidates face within an ever-changing business climate, and they look to stay up to date with the key trends and breaking news within all our employment sectorsOptima Plus Recruitment Ltd



Autonet Insurance

• United Kingdom
• Insurance
• 100 - 200 Employee

• QA Compliance Specialist

  • Oct 2013 - Jun 2014

• Sales Consultant

  • Sep 2009 - May 2013



Adecco Group

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Customer Delivery Manager

  • Oct 2005 - Aug 2009

  Customer Delivery Manager Managing a delivery team of 15, responsible for the Recruitment/Payroll and Aftercare, of all associate temporary staff for multiple master vendor clients across UK and overseas key clients. I was responsible for fulfillment of HIGH volume vacancies, whilst developing existing and new clients. Managed service for public sector framework. Managing day to day workload of agents. Managing all vacancies received, ensuring agents meet client SLAs. Monitoring quality of candidates. Coach agents weekly on all aspects of their roles to improve quality of service to client. Interview internal candidates; Train/coach all new starters. Onsite recruitment, open days, aftercare across 2 sites in the UK Performing weekly 1-2-1s ensuring agents exceed set KPIs. Building strong partnering relationships within the Operations Team and Hiring Managers across the business sites Dealing with all aspects of performance monitoring, reporting and H.R issues. M.I reporting to colleagues across all internal divisions. Performing monthly Client review meetings, recording & ensuring actions raised are completed to set SLAs. P&L for public sector framework. Manage the client relationship through Client visits, e mail, and telephone. Builds strategic relationships with clients and business contacts to achieve mutual business benefit Point of escalation for Associates, Client, other divisions of Adecco.



P4u

• Belgium
• 1 - 100 Employee

• Team Manager

  • Feb 2003 - Aug 2005