Technical Underwriting Manager

• Apr 2022 - Present

Senior Technical Underwriter

• Aug 2020 - Apr 2022

- Oversight of all technical documentation (Wordings/IPID’s/Schedules/Email templates etc.) which includes leading the annual product review process and ensuring documentation is kept up to date on the Plum website.- Working with the Head of Technical Services to ensure all documentation is kept up to date in terms of any regulatory requirements.- Providing technical underwriting assistance to the Underwriters by way of underwriting scenarios/endorsements on a referral basis.- Updating the endorsement libraries on a regular basis (adding new endorsements, archiving old endorsements etc.).- Reviewing all existing manual endorsements on a month to month basis to ensure they are still relevant and technically correct, updating or replacing as required.- Providing new manual endorsement wordings as required on an ad hoc basis.- Driving underwriting development by regularly reviewing the underwriting guides including via Underwriting Development meetings and updating the guides as necessary.- Quality Control - Reviewing and updating processes and procedures, controls logs, forms etc. which form part of the control framework, again training any changes out.- Providing underwriting passports to Underwriters and reissuing as and when required.- Liaison with other departments in particular claims by reviewing large losses, claim referrals etc. Outcomes then feed into the policy wording reviews to improve the wordings for our policyholders.Skills Acquired/Developed:• Analytical thinking/problem solving for underwriting scenarios which may include regulatory updates.• Drafting of endorsements.• Exposure to policy wordings and how they interact with endorsements, schedules etc.• Accuracy/Eye for detail.• Relationship development and management, working with various areas of the business.• Organisation and planning.• Working autonomously. Show less

Trading Underwriter

• Nov 2017 - Aug 2020

- Underwriting non-standard household insurance risks via referrals from our panel of brokers, assessing the risk directly against our underwriting criteria and applying the correct premium and terms.- Referring to Senior Underwriters with recommendations for risks outside of the usual acceptance or outside my personal underwriting authority (which reached £1,000,000 buildings and £150,000 contents).- Personally overseeing a book transfer of a conviction scheme from a key broker.Skills Acquired/Developed:• Underwriting non-standard Household risks.• Analytical thinking/problem solving for more complex risks.• Exposure to different underwriting territories, Republic of Ireland for example.• Exposure to different areas such as mid and high net worth.• Increased focus on negotiation and trading using the company’s T.R.A.D.E. acronym (Talk, Rapport, Ask, Decide, Execute). This allowed me to regularly achieve a quote conversion rate of 70%+.• Relationship development and management. Show less

Electronic Trading Assistant

• Apr 2017 - Nov 2017

I transferred to KGM Underwriting Services Ltd as part of a TUPE transfer, thus my employment was continuous (since May 2010) and my role was the same as previously noted. I transferred to KGM Underwriting Services Ltd as part of a TUPE transfer, thus my employment was continuous (since May 2010) and my role was the same as previously noted.

Electronic Trading Assistant

• Feb 2016 - Apr 2017

My role was the same as previously but the company underwent a rebrand from Canopius to Sompo Canopius thus my employment was continuous. My role was the same as previously but the company underwent a rebrand from Canopius to Sompo Canopius thus my employment was continuous.

Electronic Trading Assistant

• Sep 2015 - Feb 2016

- Maintaining product specification documents for the internal system (Landscape) and external software houses.- Testing of updates to specification documents including creation and completion of test plans.- Development of new products.- Updating endorsements for both the internal and external systems.- Liaising with various departments (Underwriting, Claims, Pricing etc.) ensuring smooth running of the Household Underwriting department.- Running and developing MI reports.- Maintaining the monthly index linking.Skills Acquired/Developed:• Analytical thinking/problem solving.• Eye for detail/accuracy.• Relationship development and management with various levels from junior to senior management, internally and externally.• Using new computer software.• Project work.• Working to project deadlines.Again, I would be proactive by looking to develop and improve processes. For example I created the Issues & Projects log which allowed us to keep up a cradle to grave track on all issues and projects, something that wasn’t in place when I joined the team. Show less

Underwriting Technician

• Oct 2013 - Sep 2015

I transferred to Canopius as part of a TUPE transfer so my role was as it was previously.

Underwriting Technician

• May 2010 - Oct 2013

- Underwriting household insurance risks via referrals from our panel of brokers, assessing the risk directly against our underwriting criteria and applying the correct premium and terms. - Referring to Senior Underwriters with recommendations for risks outside of the usual acceptance or outside my personal underwriting authority (which reached £500,000 buildings and £60,000 contents). - Acting as a referral point for colleagues. - Developing broker relationships with assigned brokers from within our top 30 brokers. - Deputising for the team leader in her absence. - Extra responsibilities included processing the monthly Syndicate Support account entries, Heath Lambert Claims float payments and UGM Bordereau. - Representing the department in various company projects such as Change Control and ICE Systems. I was personally chosen for the Change Control due to my continuous supply of suggestions to improve processes and procedures. - Training the new Underwriting team when the department moved location. Skills Acquired/Developed: • Underwriting. • Analytical thinking/problem solving. • Negotiation and trading. • Relationship development and management. • Project work. • Training. Show less

Insurance Consultant

• Aug 2005 - May 2010

Duties: - Answering client new business enquires mainly over the phone but occasionally face to face, initially dealing with landlords insurance then moving on to include motor and public liability for tradesmen. - Progression was made by way of dealing with mid-term adjustments and renewals. - Other duties including filing customer records, ordering stationary etc. Skills Acquired/Developed: • Understanding the principles of insurance. • Understanding various types of insurance documentation (schedules, certificates, cover notes etc.). • Insurance sales. • Office administration including use of Microsoft Office. • Negotiation and trading. Show less