Experience

Jacqui Baker and Associates

• 1 - 100 Employee

• Director

  • May 2013 - Present

  Management Mentoring Team Development and Training Solutions Streamlining Business Models Strategic Planning, Business Analysis and Alignment Health, Safety and Environment Consultancy Corporate Governance Compliance Policy and Procedure Development Risk Mitigation Independent Auditing & Gap Analysis Stakeholder Engagement Process Improvement and Practical Solutions Project Management from Concept to Construction Management Mentoring Team Development and Training Solutions Streamlining Business Models Strategic Planning, Business Analysis and Alignment Health, Safety and Environment Consultancy Corporate Governance Compliance Policy and Procedure Development Risk Mitigation Independent Auditing & Gap Analysis Stakeholder Engagement Process Improvement and Practical Solutions Project Management from Concept to Construction



INDEPENDENT PUB GROUP HOLDINGS PTY LIMITED

• Australia
• Hospitality
• 1 - 100 Employee

• Operations Manager

  • Mar 2008 - May 2013

  Corporate Governance Acquisition and Divestments Property and Project Management Operating Model Efficiencies Succession Planning and Mentoring Supply Contract Negotiations HR/IR Management Work Health and Safety Compliance Marketing Solutions Financial Forecasting Business Planning and Action Plans Systems and Process Improvement Training and Development Corporate Governance Acquisition and Divestments Property and Project Management Operating Model Efficiencies Succession Planning and Mentoring Supply Contract Negotiations HR/IR Management Work Health and Safety Compliance Marketing Solutions Financial Forecasting Business Planning and Action Plans Systems and Process Improvement Training and Development



Sustainable Dynamics

• Gold Coast Qld

• Managing Director

  • Jan 2005 - Mar 2008

  Strategic Planning, Business Analysis and Alignment Operating Model Efficiencies Stakeholder Engagement Corporate Governance Training and Development Succession Planning and Mentoring Sustainable Practical Solutions Systems and Process Improvement Customer Service Programs Strategic Planning, Business Analysis and Alignment Operating Model Efficiencies Stakeholder Engagement Corporate Governance Training and Development Succession Planning and Mentoring Sustainable Practical Solutions Systems and Process Improvement Customer Service Programs



ALH Hotels

• Australia
• Hospitality
• 700 & Above Employee

• National Retail Manager

  • 2004 - 2005

  To provide Leadership to the business as part of the Divestment Strategy.To position the Fridge Retail Brand as a market leader in Liquor Sales.To establish a 'Customer First' service culture across 250 retail outlets.To empower teams to use solutions driven decision making.To deliver year on year profit growth.To establish an efficient effective empowered Operating Model

• Nthn Qld State Operations Manager

  • 2002 - 2004

  Responsible for the Portfolio of 24 Qld VenuesTo deliver Year on Year Profit growth.To establish a sustainable operating structure to maximize employee performance.To deliver system and process improvement harnessing the teams knowledge and experience.To deliver year on year sustainable cost savings in inventory and labour overheads.To develop management capacity across the region.To enhance the brand position of all venues.To develop with the Venue teams Marketing Plans and 180 Action Plans across the portfolio Show less

• Area Operations Manager

  • Jan 1997 - Mar 2002

  Responsible for providing Operational support, direction and guidance to the portfolioResponsible for the selection and recruitment for key roles across the portfolio Responsible for the analysis of weekly reporting and providing a report to the State ManagerResponsible for management team KPI’s and Performance ReviewsResponsible for the financial performance of the portfolioResponsible for the implementation of all marketing initiativesResponsible for the development of 180 day action plans with the management teamsResponsible for the analysis of weekly/monthly stock results and the action on any sustained shrinkage Show less



Pubco/Austotel

• Sydney, Australia

• NSW Operations Manager

  • 1993 - 1996



Cascade Hotels

• Sydney, Australia

• NSW Operations Manager

  • Jan 1991 - Jan 1993



Tooth Hotels/Cascade Hotels

• Sydney, Australia

• Hotel General Manager

  • Feb 1984 - 1991