Group Operations Manager

• Feb 2022 - Present

Hotel Manager

• Aug 2019 - Feb 2022

Hotel Manager at DTbH Hull, including the rooftop Lexington Bar, Marco Pierre White Steakhouse Bar and Grill and conference space for up to 1,000 delegates Hotel Manager at DTbH Hull, including the rooftop Lexington Bar, Marco Pierre White Steakhouse Bar and Grill and conference space for up to 1,000 delegates

Director Of Operations

• Sep 2017 - Aug 2019

Food and Beverage Manager

• Sep 2015 - Sep 2017

Assistant Food and Beverage Operations Manager

• Dec 2013 - Sep 2015

Assistant F&B manager in a high volume 790 bedroom hotel containing 2 restaurants, 24hr Lounge Bar, Room Service operation and Executive Lounge.

Assistant Food and Beverage Manager

• May 2012 - Dec 2013

Responsible for Conference, Event and Bar Operations.My role requires me to manage all aspects of conference and event operations as well as manage the day to day running of the hotel bars. Responsibilities include ensuring high BDRC scores are obtained, managing payroll on a daily basis, incentivising the team to acheive driven results and ensuring required training is completed. Currently responsible for managing the 2013 F&B Capex project.

Training Officer

• Nov 2011 - May 2012

In my role as training officer I am responsible for ensuring all legal training and mandatory brand training is completed by all employees. I asses training needs of individuals and departments as a whole and develop training sessions where required. Part of my role is to ensure the ongoing development of key individuals within the business. This is done via long term leadership and development programmes.

Assistant Front Office Manager

• Jun 2010 - Nov 2011

My main responsibilities in this role included checking invoices and billing organisations for hotel services, monitoring and maintaining guest satisfaction scores and managing revenue.My biggest accomplishments within this role were increasing incremental revenue spend and introducing an incentice scheme for the department that drove revenue and guest satisfaction scores.

Food and Beverage Supervisor

• Oct 2009 - Jun 2010