Travel Designer

• Dec 2022 - Present

Travel Designer

• Jan 2022 - Dec 2022

Key Responsibilities• Created custom designed luxury travel itineraries for new and repeat North American clients to Africa.• Handling of all incoming New Zealand enquiries, building provider relations, and developing overall product offering database.

Inside Sales

• Jul 2021 - Jan 2022

Key Responsibilities• Handling, coordination and distribution of all incoming travel enquiries from both new and repeat clients.• Accurate creation of client profiles, management of enquiry specific information, and associated discussion notes to ensure continued building and maintenance of client relationships.• Prompt handling of client queries, knowledge of company operations/destinations and specialties of the travel designer team.

National Service Coordinator

• Dec 2020 - Jun 2021

Key Responsibilities • Provide efficient, prompt and accurate emergency roadside assistance to corporate fleet clients and drivers. • Ability to handle unexpected, complex and delicate situations, providing applicable solutions, support and dispatch of emergency personal. • Effective and timely resolution of mechanical and vehicle issues leading to resumption of normal fleet operations and continued service investment. Key Responsibilities • Provide efficient, prompt and accurate emergency roadside assistance to corporate fleet clients and drivers. • Ability to handle unexpected, complex and delicate situations, providing applicable solutions, support and dispatch of emergency personal. • Effective and timely resolution of mechanical and vehicle issues leading to resumption of normal fleet operations and continued service investment.

Personal Sabbatical

• May 2020 - Dec 2020

Preparing for International move to the United States Preparing for International move to the United States

Travel Account Manager

• Mar 2019 - Apr 2020

Key Responsibilities • Curate, custom-design and produce high quality travel itineraries for discerning new and repeat inbound customers. • Maintain and further develop extensive knowledge of the New Zealand Luxury travel sector, with special attention to new accommodation, activity and adventure experience products and services. • Nurturing relationships with existing and new suppliers, operators and clients. Achievement Highlights • Achieved my annual sales target of $1M within my first 12 months with the company. • Converted over 85% of enquires into confirmed business. • Designed and managed arrangements for 20+ personalised client accounts. Show less

Travel Consultant

• Jan 2018 - Jan 2019

Key Responsibilities • Capability to work efficiently and accurately across every aspect of the retail sales platform, selling airline, cruise, activity products, special interest experiences, private touring packages, and exclusive travel options across a broad and diverse client base. • Building of key customer relationships to secure new and return business. • Impart wealth of travel and product knowledge into client discussions, proposals, and formulation of final travel itineraries. Achievement Highlight • Converted over 70% of enquiries into confirmed new & repeat travel investment. Show less

Manager, Front Office Operations

• Aug 2010 - Dec 2017

Key Responsibilities • Impeccable focus on customer interaction, experience, and service delivery, across 5-Star Hotels, Private Luxury Lodges, and Boutique Accommodation Properties. • Driven to grow and increase the efficiency of operations while collaborating and contributing to the overall business success. • Building and maintaining relationships with existing and new suppliers, wholesale and retail travel agencies, and corporate business entities. Achievement Highlights • Continual relationship engagement with 50+ wholesale and travel management companies and preferred product suppliers. Increased wholesale revenue up to 60% YOY. • Leadership and management of 26+ international team members across all front office operations with a key focus on recruitment, training, personal and professional development. • Integration of improvement systems to enhance overall guest experience and maintain requirements for 5-star Accreditation, while driving business operations. • Orchestrated VIP Guest experiences and group requirements, itineraries, and exceeded customer expectations. • Brand marketing engagement at key trade events to travel wholesalers and product managers, while building relationships and creating opportunities for future collaboration. Show less