Grady Tucker

DoD Enterprise Account Executive at CDW ServiceNow Solutions
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Contact Information
us****@****om
(386) 825-5501
Location
Niceville, Florida, United States, US

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Experience

    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • DoD Enterprise Account Executive
      • Dec 2021 - Present

      McLean,va Working with the Army on new ITSM Help Desks! Navy Mobile project from ships is coming along! USMC Recruiting, ReEnlistment and Talent Management Market Place is a hot topic! New ServiceNow EGD Module is coming to a Cloud Near You! ServiceNow Professional Services for Digital Transformation for Federal Civilian and DOD customers. Specialize in ITSM, ITOM, ITAM, HR, Mobile, and more!

    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Enterprise Federal Account Executive
      • Jun 2021 - Sep 2021

      Huntsville, Alabama, United States ServiceNow, Cloud, ECM, RPA, Vaccination Records Management. Public Speaker at the Navy Agility Summit 2021

    • Enterprise Client Executive
      • Nov 2020 - May 2021

      Herndon, Virginia, United States IT Operations Management (ITOM) Over 20 years of experience in Operations Management - it’s in our DNA. The world’s leading Fortune 500 companies and Federal Agencies rely on us for IT operations consulting in discovery, event management, service mapping, orchestration, and AI Operations (AIOps). Learn more about our IT operations consulting. IT Service Management (ITSM) Successful deployments require more than just good engineers. As a leading partner in IT service management… Show more IT Operations Management (ITOM) Over 20 years of experience in Operations Management - it’s in our DNA. The world’s leading Fortune 500 companies and Federal Agencies rely on us for IT operations consulting in discovery, event management, service mapping, orchestration, and AI Operations (AIOps). Learn more about our IT operations consulting. IT Service Management (ITSM) Successful deployments require more than just good engineers. As a leading partner in IT service management consulting, we brings decades of experience with process design, benchmarking, service catalogs, and SLAs. Learn more about our ITSM consulting. Show less

    • United States
    • Software Development
    • 1 - 100 Employee
    • Navy / USMC IT Consulting
      • Jul 2019 - Jul 2020

      Manassas, Virginia, United States U.S. Navy Consulting saved the Navy $40M on an Enterprise software project. USMC Consulting: RPA, ECM, Enterprise Search, Mobile Applications, low bandwidth data replication, business development, Enterprise Account Executive, Technical Evangelist, Process Improvement - Six Sigma USMC process improvement project. Documented current business processes with flowcharts and user stories, created to be processed with flowcharts. Recommended applications that would save time and… Show more U.S. Navy Consulting saved the Navy $40M on an Enterprise software project. USMC Consulting: RPA, ECM, Enterprise Search, Mobile Applications, low bandwidth data replication, business development, Enterprise Account Executive, Technical Evangelist, Process Improvement - Six Sigma USMC process improvement project. Documented current business processes with flowcharts and user stories, created to be processed with flowcharts. Recommended applications that would save time and manpower that would release hundreds of marines from desk jobs to the field. 30% budget savings from IT improvements. No one joins the Marines to sit at a desk. Evaluated ECM, RPA, Enterprise Federated Search, Low-code platforms for the replacement of legacy applications. ECM: Alfresco, OpenText, Documentum, Hyland, Filenet, Nuxeo, Oracle CM RPA: BluePrism, UiPath, Automation Anywhere Enterprise Federated Search and Content Migration: Simflofy, IBM Low-Code Platforms: ServiceNow, Appian, Mendix, MS Dynamics. Applications are not the true challenge, picking the right integration partner is more important and less transparent. Write a tight spec and interview past customers. Understand your network limitations and employee computer literacy. Training, Training, Training to ensure high adoption rates. Make sure that the integrator is a user of your application, not just a coder. Show less

    • United States
    • Food and Beverage Services
    • 1 - 100 Employee
    • DOD Account Executive
      • May 2015 - Jul 2017

      California, United States Closed the US Navy DON Tracker contract for $45M. Top Federal Enterprise Account Manager two years running. Two club trips to Hawaii! Sold to investment company DON Tracker is the largest sale in the history of Alfresco. https://www.c4isrnet.com/it-networks/2016/02/08/navy-awards-$ 45Million-DON-Tracker-follow-on-contract/

    • United States
    • Software Development
    • 1 - 100 Employee
    • DOD Account Manager
      • May 2014 - Apr 2015

      District of Columbia, United States Account Manager, DOD, and Intel SharePoint Migration and Management tools The company sold to investors

    • United States
    • Software Development
    • 700 & Above Employee
    • DOD Account Executive
      • Feb 2010 - Apr 2014

      Phoenix, Arizona, United States DOD and Intelligence Sales and Account Development. CAC Card Validation Authority Account Executive for the NIPRNET and SIPRNET. Customer Presentations, Webinars, Speaking engagements, POC, Contract Management, Closing the deal. Having fun while doing it all.

    • Retail
    • 1 - 100 Employee
    • Account Executive
      • Jun 2006 - Feb 2010

      Reston, Virginia, United States Government and Corporate Sales The US Navy is my largest account with the Distance Support program using Infonic technology to update over one million files every night to the entire Navy fleet. We also have projects with the USMC, Army, FAA and many other governemnt agencies.

    • Federal Sales
      • Jul 2006 - Jul 2008

      Government and Corporate Sales The US Navy is my largest account with the Distance Support program using Infonic technology to update over one million files every night to the entire Navy fleet. We also have projects with the USMC, Army, FAA, and many other government agencies.

    • Account Executive, Sales Consultant
      • Jun 2001 - Jun 2006

      Gaithersburg Business Development of Government Sales, GSA Schedule and contracts. Focus on the creation of customer demand through the growth and enhancement of government projects. Establish strategic integrator alliances with joint projects. Establish marketing direction and focus based on pricing, competition, market strengths and market conditions. Experienced in Quality Systems Management and Six Sigma. Taught classes in FlowCharting for Six Sigma projects and Business Simulation to… Show more Business Development of Government Sales, GSA Schedule and contracts. Focus on the creation of customer demand through the growth and enhancement of government projects. Establish strategic integrator alliances with joint projects. Establish marketing direction and focus based on pricing, competition, market strengths and market conditions. Experienced in Quality Systems Management and Six Sigma. Taught classes in FlowCharting for Six Sigma projects and Business Simulation to Blackbelts at Bechtel, Cooper Cameron, Merrill Lynch with Micrografx FlowCharter and Process. Past Clients: Micrografx, Casio, kenwood, Hummingbird, IQ Biometrix, Polaris Software.

    • Software Development
    • 1 - 100 Employee
    • Enterprise Account Executive
      • Jan 1998 - Jan 2002

      Richardson, Texas, United States Managed two million dollars in annual sales, one million dollars through GSA Resellers and one million in direct sales for iGrafx FlowCharter and Process business simulation software. Sold, taught and supported FlowCharter and Process for Six Sigma students at Bechtel, Cooper Cameron, USPS, UAMC, Army, Merrill Lynch, USCG and many other accounts. Wrote a 300 page training manual for FlowCharter and Process to train Six Sigma students how to document, analyze and improve processes. Trained over… Show more Managed two million dollars in annual sales, one million dollars through GSA Resellers and one million in direct sales for iGrafx FlowCharter and Process business simulation software. Sold, taught and supported FlowCharter and Process for Six Sigma students at Bechtel, Cooper Cameron, USPS, UAMC, Army, Merrill Lynch, USCG and many other accounts. Wrote a 300 page training manual for FlowCharter and Process to train Six Sigma students how to document, analyze and improve processes. Trained over 100 Quality Managers at the USPS who then taught over 12,000 middle mangers to document business processes with FlowCharter. Most quality projects at the USPS saved one million or more per project. Participated in the development of the USPS “BigMap” program which converted a large instruction manual of how to sort the mail into a series of linked flowcharts. This drove consistent processes in the mail sorting facilities, this increased efficiency and lowered costs. Show less

    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Account Manager
      • Jan 1987 - Sep 1989

      Account Manager for DC and MD. Top Sales Rep 3 quarters running for the SE District. Increased sales to the point that they had to split the territory to just MD. Fine with me, DC traffic was terrible anyway. Quarterly quota 1.2 Million. Laid off when Borland purchased Ashton-Tate. Great company to work for.

    • United States
    • Information Technology & Services
    • Store Manager
      • May 1986 - Jan 1987

      Asst. Store Manger at Rockville, MD Egghead Discount Software, the number three volume store in the chain. Worked for and was trained by the legendary George Ireland. Opened and Managed the Silver Spring/Staples Store. Established a software delivery service for the M Street DC store that increased sales 30%.

    • United States
    • Hospitals and Health Care
    • VP Sales and Marketing
      • Jan 1984 - Jan 1987

      Sales Manager, VP of Sales and Marketing. Increased annual sales from $50K to $3M in 3 years. Managed 16 sales reps nationwide. Opened the JC Penny Account. Best sales reps I have ever worked with they made this project work, I could not have done it with out their extensive retail knowledge, experience and contacts. I managed the products these sales professionals managed the retailers. I used an Apple Plus with 64K and two 512 floppy drives to manage customer lists and inventory data… Show more Sales Manager, VP of Sales and Marketing. Increased annual sales from $50K to $3M in 3 years. Managed 16 sales reps nationwide. Opened the JC Penny Account. Best sales reps I have ever worked with they made this project work, I could not have done it with out their extensive retail knowledge, experience and contacts. I managed the products these sales professionals managed the retailers. I used an Apple Plus with 64K and two 512 floppy drives to manage customer lists and inventory data. Special thanks to Norman Greene in NY. Show less

    • Wholesale Apparel and Sewing Supplies
    • Assistant Store Manager
      • Oct 1982 - Sep 1984

      Springfield Mall / Bethesda Mall Selling suits and looking sharp on the sales floor right out of college. Participated in the Dress for Success program for service men leaving the Military. Started at the Bethesda Montgomery Mall store in sales and then moved to the Springfield Mall store as Assistant Manger. Left to be Sales and Marketing Manager for Van Horn Designs a women's accessory company. Great company, Great customers.

    • United States
    • Higher Education
    • 700 & Above Employee
    • Concert Surveys
      • 1981 - 1982

      Design, write, publish and coordinate scientifically designed surveys of the audiences that attend the University of Maryland music concerts to determine advertising effectiveness, audience preferences for beer, newspapers, radio stations, most effective advertising print size, effectiveness of color in advertising, size of band logo, and text size.

Education

  • University of Maryland
    BS, Marketing
    1978 - 1982
  • The National Graduate School
    Masters, Quality Sytems Management
    2000 - 2001
  • Thomas S Wootton High School
    High School Diploma, General Sales, Merchandising and Related Marketing Operations
    1974 - 1978

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