Experience

Guardsman

• United States
• Insurance
• 1 - 100 Employee

• SR. Account Manager at Guardsman

  • Oct 2015 - Present



TMX Finance Family of Companies

• Financial Services
• 700 & Above Employee

• Sr Operations Manager

  • Oct 2015 - Oct 2016

   Develop and present process improvements to the Director/President/SVP and COO to effectively escalate issues and projects as needed.  Prepare and analyze reports while effectively communicating information necessary to various levels of management and departments.  Assisting in developing new processes, procedures and programs to support growth and projected visions of the company.  Identify and execute new processes and procedures to maximize revenue.  Develop, coach, train, evaluate, and onboard staff as needed.  Assisting in managing projects and improvements to auditing/finance software.  Tracking employee performance, development, reliability and accountability.  Closely managing call volume, loan volume, staffing and IT Issues to effectively mitigate losses.  Responsible for auditing and financing teams productivity and performance.  Responsible for identifying root cause and resolving escalated issues to management.