Graciella Mae Quinto
Restaurant Assistant Manager at DQ Grill & Chill Restaurant- Claim this Profile
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Bio
Credentials
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Build Your Skills In Customer Service
LinkedInJul, 2022- Oct, 2024 -
Building Rapport with Customers
LinkedInJul, 2022- Oct, 2024 -
Creating Positive Conversations with Challenging Customers (2019)
LinkedInJul, 2022- Oct, 2024 -
Customer Service Foundations
LinkedInJul, 2022- Oct, 2024 -
Customer Service: Call Control Strategies
LinkedInJul, 2022- Oct, 2024 -
Customer Service: Handling Abusive Customers
LinkedInJul, 2022- Oct, 2024 -
Customer Service: Problem Solving and Troubleshooting
LinkedInJul, 2022- Oct, 2024 -
De-Escalating Conversations for Customer Service
LinkedInJul, 2022- Oct, 2024 -
Prepare Yourself for a Career in Sales
LinkedInJul, 2022- Oct, 2024 -
Serving Customers Using Social Media
LinkedInJul, 2022- Oct, 2024
Experience
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DQ Grill & Chill Restaurant
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United States
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Restaurants
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1 - 100 Employee
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Restaurant Assistant Manager
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Jun 2022 - Present
Opening and closing the register, counting the cash float and banking the profits. Maintain records of transactions and issuing receipts to customers which generated efficiency and specificality within the workplace. Handle customer complaints, feedback and queries in a polite and appropriate manner that reflects well on the business. Cross-sell products to customers and introduce newly released products. Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs. Ensure the shop floor is always clean and tidy as well as the point-of-sale area which gave the ambiance of the store more engaging to customer and potential clients. Show less
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Tim Hortons
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Canada
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Food and Beverage Services
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700 & Above Employee
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Team Supervisor
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Oct 2020 - Mar 2022
Train/Supervise staff in job’s primary and secondary duties, sanitations and safety procedures that lead to have a great quarterly audit being conducted. Provide on-going and consistent training that positively impacts the overall operations. Ensure that food service meet quality control standards and that staff adheres to sanitation and safety procedures resulting in a clean and refreshing environment for internal and external guests. Resolve customer complaints regarding sales and service using Empathy and Compassion which increased our overall satisfaction rate within the previous months. Examine and inspect containers, container tags, or products to ensure that packaging specifications are met and are up to standards ending up with more productivity and work ethics within the workplace Show less
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Mr. Tonkatsu
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Canada
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Restaurants
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1 - 100 Employee
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Food Preparation Worker
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Jun 2020 - Sep 2020
Prepare and stock the day’s ingredients for each station which lead to having been able to easily access for our cooks. Knowledge of the proper use of various kitchen utensils that came about useful for daily operation and for food preparation. Restock and organize inventory which resulted in a smoother flow of work all throughout the day. Order supplies and ingredients as needed to meet daily agendas which provided customer satisfaction. Keeps freezers clean and organized which came about the food and health safety protocol of the establishment Show less
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Education
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2022 - 2022
NPower Canada
Certificate, Junior IT Analyst -
2020 - 2021
The Humber College Institute of Technology & Advanced Learning
Diploma, Business Administration and Management, General
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