Tech II

• Sep 2023 - Present

Tech 1

• Jul 2022 - Sep 2023

Tech 1

• Jul 2022 - Sep 2023

Surgery Scheduler

• Oct 2021 - Jun 2022

Front Office Coordinator

• Jan 2019 - Oct 2021

Verify insurance and demographics; Scheduling appointments for two locations, and ensure prompt facilitation of inbound referrals; Field a high number of calls while maintaining short hold times and providing excellent care to patients; Covering switchboard duties; Scanning and directing fax, mail, and electronic communication; Process inbound referrals; Learning scheduling preferences and triage protocols. Verify insurance and demographics; Scheduling appointments for two locations, and ensure prompt facilitation of inbound referrals; Field a high number of calls while maintaining short hold times and providing excellent care to patients; Covering switchboard duties; Scanning and directing fax, mail, and electronic communication; Process inbound referrals; Learning scheduling preferences and triage protocols.

eCommerce Clerk

• Apr 2018 - Jul 2018

Prepare and deliver online orders that exceed customer expectations for ease of shopping, variety and, above all, freshness; Scan and bag products to fulfill customers’ online orders while paying particular attention to specific customer instructions; Ensure quality and freshness (key company initiatives) of all items while meeting and exceeding timeliness and efficiency standards; Notify customers of any product substitutions at time of pick up; Assist in training new e-Commerce team members and provide input on best practices to meet operational needs and develop schedules. Show less

Scheduler Coordinator

• Jan 2017 - Jan 2018

Coordinated scheduling and billing of clinic services using tools like Epic and EMR; Obtained and managed referrals and prior authorizations through the OnBase referral database; Answered phones and otherwise responded to patient inquiries and requests and directed them appropriately; Scheduled procedures based on providers' requests and insurance eligibility. Coordinated scheduling and billing of clinic services using tools like Epic and EMR; Obtained and managed referrals and prior authorizations through the OnBase referral database; Answered phones and otherwise responded to patient inquiries and requests and directed them appropriately; Scheduled procedures based on providers' requests and insurance eligibility.

Front Desk Coordinator

• Apr 2012 - Jan 2017

Greeted patients and visitors in a quick, courteous, and professional manner; Obtained demographic and insurance information and entered into the EMR system (Logician Medical Software); Scheduled appointments, answered telephone, and directed calls using Centricity; Verified insurance coverage; Collected co-payments at time of service which included cash handling. Greeted patients and visitors in a quick, courteous, and professional manner; Obtained demographic and insurance information and entered into the EMR system (Logician Medical Software); Scheduled appointments, answered telephone, and directed calls using Centricity; Verified insurance coverage; Collected co-payments at time of service which included cash handling.

Medical receptionist

• Apr 2007 - Apr 2012

• Responsible for welcoming patients and checking in patients for appointments Responsible for handling and managing the continuous flow of information in the health care center • Handled the tasks of organizing and maintaining medical forms and office stationary required for front desk activities • Performed responsibilities of registering patients by following the protocols of the organization • Responsible for checking and verifying the accuracy of medical record and insurance information of patient • Handled the tasks of preparing and maintaining patient's medical charts • Performed essential clerical tasks like faxing, e-mail, and data entry • Handled incoming calls and respond to queries in a warm and professional manner • Performed responsibilities of maintaining and updating patient's insurance and demographic information in the system • Communicated with bookkeeping staff to gather information on current patient's accounts • Responsible for collecting payments from patient's by following the insurance guidelines • Performed the tasks of receiving and distributing mails and faxes on a daily basis Show less

Sr. Administrative Assistant

• Aug 1999 - May 2001

Performed various administrative and project-related activities in support of an individual or group varying in size; Drafted, composed, typed, and proofed correspondence using current office software applications; Created and sustained systems for retention, protection, retrieval, transfer and disposal of confidential information; Scheduled and coordinated logistics for meetings and events; Organized and managed calendar schedule(s) for manager and/or department; Made travel arrangements and prepared expense reports; Maintained office supplies; Managed departmental recognition, tracked headcount and spending; Served as an information resource/communication channel for policies and procedures. Show less