Grace Zhao
Advisor at Community Art Collaborative- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English -
-
Chinese (Simplified) -
-
French -
Topline Score
Bio
Blake Fraley
I was impressed with Grace from the first interview I had with her. She is kind, patient, and makes decisions based on data. Her ability to learn QUICKLY will take her far in her career. Grace learned our new PSA tool and helped train our PMO team on how to leverage the new software. Her support of our operations team allowed us to scale and focus on client-critical priorities. I would happily work with Grace, again!
Hayes Brown Luger
Grace is an exceptional resource who I was lucky to work with. She is hard working, determined, and a pleasure to work with. Her aptitude in the operational arena is admirable and respected.
Lauren Holck
Grace is a fantastic asset to any team. She is a self-starter who will take the time to ask qualifying questions, understand requirements and efficiently complete any project thrown her way. She is an independent worker who can master new skills with little direction or supervision. Further, her thirst to understand and analyze data demonstrates her ability to make strategic decisions and think critically about her work. Finally, Grace's positive attitude towards her work and co-workers make her an absolute pleasure to have in the office.
Blake Fraley
I was impressed with Grace from the first interview I had with her. She is kind, patient, and makes decisions based on data. Her ability to learn QUICKLY will take her far in her career. Grace learned our new PSA tool and helped train our PMO team on how to leverage the new software. Her support of our operations team allowed us to scale and focus on client-critical priorities. I would happily work with Grace, again!
Hayes Brown Luger
Grace is an exceptional resource who I was lucky to work with. She is hard working, determined, and a pleasure to work with. Her aptitude in the operational arena is admirable and respected.
Lauren Holck
Grace is a fantastic asset to any team. She is a self-starter who will take the time to ask qualifying questions, understand requirements and efficiently complete any project thrown her way. She is an independent worker who can master new skills with little direction or supervision. Further, her thirst to understand and analyze data demonstrates her ability to make strategic decisions and think critically about her work. Finally, Grace's positive attitude towards her work and co-workers make her an absolute pleasure to have in the office.
Blake Fraley
I was impressed with Grace from the first interview I had with her. She is kind, patient, and makes decisions based on data. Her ability to learn QUICKLY will take her far in her career. Grace learned our new PSA tool and helped train our PMO team on how to leverage the new software. Her support of our operations team allowed us to scale and focus on client-critical priorities. I would happily work with Grace, again!
Hayes Brown Luger
Grace is an exceptional resource who I was lucky to work with. She is hard working, determined, and a pleasure to work with. Her aptitude in the operational arena is admirable and respected.
Lauren Holck
Grace is a fantastic asset to any team. She is a self-starter who will take the time to ask qualifying questions, understand requirements and efficiently complete any project thrown her way. She is an independent worker who can master new skills with little direction or supervision. Further, her thirst to understand and analyze data demonstrates her ability to make strategic decisions and think critically about her work. Finally, Grace's positive attitude towards her work and co-workers make her an absolute pleasure to have in the office.
Blake Fraley
I was impressed with Grace from the first interview I had with her. She is kind, patient, and makes decisions based on data. Her ability to learn QUICKLY will take her far in her career. Grace learned our new PSA tool and helped train our PMO team on how to leverage the new software. Her support of our operations team allowed us to scale and focus on client-critical priorities. I would happily work with Grace, again!
Hayes Brown Luger
Grace is an exceptional resource who I was lucky to work with. She is hard working, determined, and a pleasure to work with. Her aptitude in the operational arena is admirable and respected.
Lauren Holck
Grace is a fantastic asset to any team. She is a self-starter who will take the time to ask qualifying questions, understand requirements and efficiently complete any project thrown her way. She is an independent worker who can master new skills with little direction or supervision. Further, her thirst to understand and analyze data demonstrates her ability to make strategic decisions and think critically about her work. Finally, Grace's positive attitude towards her work and co-workers make her an absolute pleasure to have in the office.
Experience
-
Community Art Collaborative
-
United States
-
Non-profit Organization Management
-
1 - 100 Employee
-
Advisor
-
Jan 2022 - Present
-
-
-
W Energy Software
-
United States
-
Transportation, Logistics and Storage
-
1 - 100 Employee
-
Services Business Operations Analyst
-
May 2022 - Nov 2022
-
-
-
andros
-
United States
-
Hospitals and Health Care
-
100 - 200 Employee
-
Operations Manager
-
Jan 2020 - Apr 2021
• Managed two new major client projects with uncommon needs between teams using Gantt charts• Built timelines and reported weekly on project status until release to senior management• Designed new logic, wrote, and tested 50+ cases for a new automated system• Implemented and communicated process and product changes to stakeholders• Created JIRA tickets on product bugs and supported additional information for engineers • Modified story points concept and incorporated them into the department Kanban ticket board• Resolved unexpected increases in work volume and delivered results on time to clients• Developed multi-functional tracker for transparency across the service delivery team• Fostered 43-48 work associates from three vendor groups and answer vendor questions• Establish and monitor quarterly goals for four associates to ensure operational excellence and SLA’s• Resolve unexpected increases in work volume for contractors and deliver results to clients
-
-
Operations Associate
-
Aug 2018 - Jan 2020
• Interviewed and directed a team of five to meet client deadlines and address various needs• Troubleshot issues and established short term fixes while completing long term solutions• Composed four detailed system functions documents and eight database guides• Tested several new site features to reduce manual effort and data errors• Prioritized daily tasks for 30+ operators based on urgency and volume• Oversaw the entire domestic line of work to run independently• Set up new protocols with Lean Six Sigma principles in mind• Trained 35+ people, re-engineering the onboarding process to certify 98% accuracy in verifications• Credentialed 3000+ providers in six months with 10x faster turnaround time from industry standards
-
-
-
-
Scarlet Ambassador
-
Apr 2016 - Jul 2018
•Marketed Rutgers University academics and student life to prospective students through campus tours and panels •Informed and addressed families’ concerns and questions about the university and college life •Marketed Rutgers University academics and student life to prospective students through campus tours and panels •Informed and addressed families’ concerns and questions about the university and college life
-
-
-
Commvault
-
United States
-
Data Security Software Products
-
700 & Above Employee
-
Web Marketing Coordinator Intern
-
May 2017 - Jan 2018
• Investigate contacts to identify patterns and update the customer relations management platform • Compile data from a webinar marketing program to analyze viewer habits and develop new leads • Collaborate with various marketing teams to create timelines and action plans • Use Qlik to check information being transferred into a new database • Coordinated the company Hackathon 2017 • Investigate contacts to identify patterns and update the customer relations management platform • Compile data from a webinar marketing program to analyze viewer habits and develop new leads • Collaborate with various marketing teams to create timelines and action plans • Use Qlik to check information being transferred into a new database • Coordinated the company Hackathon 2017
-
-
-
-
Digital Marketing Intern
-
May 2016 - Aug 2016
• Tested and meticulously error checked 50+ websites, pages, and banner ads used in promoting the company’s new status as leader in Gartner Magic Quadrant report • Taught team of 15 how to use new WorkFront through research and study of system interface • Updated database and graphs that tracked site visit for monthly reports • Error checked 150+ pages on new company partner advantage program, Innervault • Organized over 1000 images in company’s media and resource library to be used on company domain
-
-
-
Rutgers University
-
United States
-
Higher Education
-
700 & Above Employee
-
Orientation Leader
-
May 2015 - Sep 2015
• Advised students during Academic Planning and Advising Days with scheduling • Welcomed, prepared, and engaged all first year students • Collaborated with other Rutgers departments to set up and organize 17 orientation sessions • Addressed topics of Rutgers academics, sexual assault on campus, and encouraged student involvement • Liaise between new students and Rutgers program administrators and staff • Utilized Outlook to answer emails of parents and students and organized for future sessions
-
-
Community
