Experience

Davidson Wine Co.

• United States
• Food & Beverages
• 1 - 100 Employee

• Server

  • Jan 2022 - Present

  • Responsible for answering customer phone calls and attending to needs and requests over the phone • Responsible for making and changing reservations over the phone and in person when a host is not present • Responsible for serving beer, wine and cocktails while abiding to company policies for serving alcoholic beverages • Communicating with customers while taking their orders, making recommendations and getting to know regular customers through conversation while they enjoy their time at the winery • Maintaining cleanliness and organization of the workspace through completion of daily and weekly tasks • Trusted to handle closing the shop at the end of each shift • Prided by management for quickly stepping in to help and begin the job role



Impact Family Violence Services

• Charlotte, North Carolina, United States

• Social Work Intern

  • Aug 2021 - Apr 2022

  • Maintain multiple spreadsheets with client information including contact, information case closure status’, status as legacy program members if case closure status is completed. • Completing multiple recidivism research projects on legacy members and on previous terminated and completed clients. • Responsible for putting together and filing charts for clients, completing required documentation and other office maintenance • Acting as a co-facilitator in three weekly certified batterer intervention groups. • Responsible for accurately updating client progress notes in a timely manner following each group meeting with clients. • Attending weekly supervision with my supervisor and other interns to discuss individual client progress and future group activities. • Responsible for meeting one on one with clients as needed if they are struggling with material or falling behind in the program. • Responsible for weekly one on one client meetings with a client where a language barrier exists and locating outside resources to improve this client’s chances of success in the program. • Attending the domestic violence civil and criminal courts as an Impact Court Advocate once per week reporting back to my superiors on what is seen and heard during sessions.



Urban Grind Roasters

• Mooresville, North Carolina, United States

• Lead Barista

  • Apr 2021 - Mar 2022

  • Working to craft coffee beverages specific to the needs and wants of customers while working to de-escalate situations in which customers are unsatisfied • Promoted to lead barista due to taking on responsibility without request of management • Helping to train new employees on various equipment and policies within the workplace • Establish relationships with regular customers in order to make them feel welcomed and appreciated • Networking with clients to increase awareness of community issues and resources; presenting these to management to determine how urban grind could create a safe space for community members • Contributing thoughts and ideas to the betterment of the business • Helping to maintain a clean and organized work environment • Helping to minimize conflict between staff and management to keep business running smoothly