Experience

Piscines et Spas POSEIDON

• Canada
• Consumer Services
• 1 - 100 Employee

• Administrative Assistant

  • Mar 2022 - Present

  - Provide valuable customer service through online and verbal communications by answering client questions in a professional and informative manner, as well as following up on their visits to ensure a seamless experience; - Provide direct administrative support to both the pool technicians and office teams; - Create competitive quotations based on customer needs; - Create and manage client accounts and appointments through WorkWave platform; - Create and optimize technicians schedule based on their skills relative to client needs, the clients locations, and the urgencies of appointments in order to enhance overall efficiency; - Process invoices and payments (credit, interact, and checks) via both banking application and WorkWave. Show less



SOS Tutoring

• Canada
• Education Administration Programs
• 1 - 100 Employee

• Student Brand Ambassador

  • Jan 2021 - Present

  - Promoted SOS Tutoring through social media advertising (i.e. Facebook & Instagram) - Created original posts using Canva that highlighted SOS Tutoring courses and services - Promoted SOS Tutoring through social media advertising (i.e. Facebook & Instagram) - Created original posts using Canva that highlighted SOS Tutoring courses and services



Les Aliments M&M

• Canada
• Food & Beverages
• 1 - 100 Employee

• Food Consultant

  • Apr 2019 - Apr 2022

  - Exceeding daily and monthly sales targets through cross-selling, product knowledge, and tailored recommendations. - Providing exceptional customer service through effective communication as a means to increase customer satisfaction and loyalty; - Accurately process cash, debit, and credit purchases in a timely manner using Point of Sale (POS) system; - Maintain the presentation of the sales floor, products, signage, and displays in order to facilitate customer flow and increase sales; - Manage inventory and replenish merchandise on shelves in a presentable manner to ensure customer needs are fulfilled; - Trained new employees on all job functions and systems, and supported their development in an effort to increase their knowledge, skills, and abilities. Show less



Höski Media

• Portugal
• Advertising Services

• Marketing Copywriter

  • Jan 2021 - Jan 2022

  - Competitive Research: Identifying direct and indirect competitors and analyzing a collection of comments to pinpoint a brand's target audience and their largest pain points and desires; - Concept Generation: Create advertisement concepts based on research in order to communicate solutions to varying pain points or desires; - Scriptwriting: Creating production concepts and dialogue in order to film media content used for advertising client brands, services, and products; - Copywriting: Writing clear, persuasive, and catchy copy for graphic images, animated ads, and production style ads in order to convey a brands, products, or service's positive features to targeted demographics; - User-Generated Content (UGC): Use findings from competitive research to establish talking points for influencers in order for them to create relevant, branded content; - Repurposing Content - Reworking existing brand material into creative, relevant advertising content. Show less



Lac St-Louis Hockey

• Hockey Scorekeeper

  • Sep 2019 - Mar 2020

  - Completed official scorekeeping certification with eHockey; - Responsible for managing scoreboard, buzzers, and scoresheet (game statistics, players/officals information) - Completed official scorekeeping certification with eHockey; - Responsible for managing scoreboard, buzzers, and scoresheet (game statistics, players/officals information)



Piidea Canada [Henkel Beauty]

• Administrative Assistant

  • Jun 2018 - Feb 2019

  - Processed and executed purchase orders (PO's), invoices, freelances, and expenses, and acted as a liaison in ensuring effective communication between multiple departments and suppliers; - Provided valuable service to customers and employees to ensure a seamless experience through online and verbal communication (in-person inquiries, phone calls, and emails); - Implemented an organization system to file all documents both physically and electronically using MS Office tools; - Printed, tracked, and shipped documents and packages using the Fedex software; - Created and designed PR packages to be sent to hair salons and sales representatives cross country to promote new or seasonal products; - Sat in on weekly marketing meetings and assisted in creating monthly sales catalogues; - Aided in the marketing department with projects, organization, and promotional printing. Show less



HomeSense and Winners

• Canada
• Retail
• 1 - 100 Employee

• Cashier Customer Service

  • May 2015 - Jun 2018

  - Positively communicated with customers to provide a phenomenal in-store experience; - Executed visual merchandising plans to increase sales, attract new customers, and ensure repeat customers; - Informed customers on store policies, services, and promotional contests; - Adhered to set procedural guidelines using professional judgment and taking initiative with a focus on customer service. - Positively communicated with customers to provide a phenomenal in-store experience; - Executed visual merchandising plans to increase sales, attract new customers, and ensure repeat customers; - Informed customers on store policies, services, and promotional contests; - Adhered to set procedural guidelines using professional judgment and taking initiative with a focus on customer service.



Ninettes Ice Cream

• Salesperson

  • Sep 2014 - Apr 2015

  - Worked closely with owners to promote and grow a start-up business featured on "Dragons Den"; - Marketed ice cream while providing test samples at various grocery stores resulting in sales; - Tracked merchandise sales at grocery stores to analyze the success of promotional strategies and the product in general; - Established marketing strategies based on varying demographics by engaging in personalized conversations with customers in an attempt to generate word of mouth. - Worked closely with owners to promote and grow a start-up business featured on "Dragons Den"; - Marketed ice cream while providing test samples at various grocery stores resulting in sales; - Tracked merchandise sales at grocery stores to analyze the success of promotional strategies and the product in general; - Established marketing strategies based on varying demographics by engaging in personalized conversations with customers in an attempt to generate word of mouth.