Grace Ann Rabino
Vice President of Operations at Phoenix Virtual Solutions- Claim this Profile
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Topline Score
Bio
Shanon Cooper
Working with Grace at Phoenix Virtual Solutions (PVS) has been a delightful experience. She is very sharp, demonstrates excellent leadership and organizational skills, and has a very easy going, calming way about her. She is instrumental in the success of PVS and it is clear why she is the VP of Operations as she handles everything flawlessly. If you are looking to expand your practice and would like to move forward with virtual staffing, Grace and her team are the answer for you. They are trustworthy and have an amazing network of highly qualified staffing agents that can make a tremendous impact on your practice or business. I highly recommend them!
Shanon Cooper
Working with Grace at Phoenix Virtual Solutions (PVS) has been a delightful experience. She is very sharp, demonstrates excellent leadership and organizational skills, and has a very easy going, calming way about her. She is instrumental in the success of PVS and it is clear why she is the VP of Operations as she handles everything flawlessly. If you are looking to expand your practice and would like to move forward with virtual staffing, Grace and her team are the answer for you. They are trustworthy and have an amazing network of highly qualified staffing agents that can make a tremendous impact on your practice or business. I highly recommend them!
Shanon Cooper
Working with Grace at Phoenix Virtual Solutions (PVS) has been a delightful experience. She is very sharp, demonstrates excellent leadership and organizational skills, and has a very easy going, calming way about her. She is instrumental in the success of PVS and it is clear why she is the VP of Operations as she handles everything flawlessly. If you are looking to expand your practice and would like to move forward with virtual staffing, Grace and her team are the answer for you. They are trustworthy and have an amazing network of highly qualified staffing agents that can make a tremendous impact on your practice or business. I highly recommend them!
Shanon Cooper
Working with Grace at Phoenix Virtual Solutions (PVS) has been a delightful experience. She is very sharp, demonstrates excellent leadership and organizational skills, and has a very easy going, calming way about her. She is instrumental in the success of PVS and it is clear why she is the VP of Operations as she handles everything flawlessly. If you are looking to expand your practice and would like to move forward with virtual staffing, Grace and her team are the answer for you. They are trustworthy and have an amazing network of highly qualified staffing agents that can make a tremendous impact on your practice or business. I highly recommend them!
Credentials
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Lean Six Sigma: Define and Measure Tools
LinkedInNov, 2022- Sep, 2024 -
Six Sigma Foundations
LinkedInSep, 2022- Sep, 2024 -
Operational Excellence Foundations
LinkedInAug, 2022- Sep, 2024 -
Strategic Planning Foundations
LinkedInAug, 2022- Sep, 2024 -
Improving Your Leadership Communications
LinkedInJul, 2022- Sep, 2024 -
20 Habits of Executive Leadership
LinkedInJun, 2022- Sep, 2024 -
Medical Group Management Association (MGMA)
MGMAJun, 2022- Sep, 2024 -
IT & Business Process Association Philippines (IBPAP)
IT & Business Process Association of the Philippines, Inc. (IBPAP)Apr, 2022- Sep, 2024 -
Healthcare Information Management Association of the Philippines (HIMAP)
Healthcare Information Management Association of the Philippines (HIMAP)Mar, 2022- Sep, 2024 -
Orange Chamber of Commerce
Orange Chamber of CommerceMar, 2022- Sep, 2024 -
Filipino American Chamber of Commerce Greater Los Angeles (FACC-GLA)
Filipino American Chamber of Commerce of Greater Los Angeles (FACC-GLA)Feb, 2022- Sep, 2024 -
American Chamber of Commerce
The American Chamber of Commerce of the Philippines, Inc.Jan, 2021- Sep, 2024 -
British Chamber of Commerce Philippines
British Chamber of Commerce PhilippinesJan, 2021- Sep, 2024 -
HIPAA
OSHAcademy Safety and Health TrainingJan, 2021- Sep, 2024 -
LinkedIn Marketing, Lead Generation & B2B Sales for LinkedIn
UdemyJan, 2021- Sep, 2024 -
Google Ads Search Certification
GoogleOct, 2022- Sep, 2024 -
Google Analytics
Google -
Presentation Tips for Pitching to Investors
LinkedIn -
Six Sigma Yellow Belt
Infosys BPM
Experience
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Phoenix Virtual Solutions
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United States
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Outsourcing/Offshoring
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1 - 100 Employee
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Vice President of Operations
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Jan 2021 - Present
Managing the overall Client and Stakeholders business relationship between the Company and the Client with a well-established Healthcare Laboratory and Medical Facilities. Overseeing the overall Marketing Team and Campaign.Phoenix Virtual Solutions is a leading offshore staffing company for healthcare providers, medical facilities, and management companies. We specialize in providing professional virtual staffing and solutions to the United States and Australian healthcare industries. Managing the overall Client and Stakeholders business relationship between the Company and the Client with a well-established Healthcare Laboratory and Medical Facilities. Overseeing the overall Marketing Team and Campaign.Phoenix Virtual Solutions is a leading offshore staffing company for healthcare providers, medical facilities, and management companies. We specialize in providing professional virtual staffing and solutions to the United States and Australian healthcare industries.
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Infosys BPM
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India
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IT Services and IT Consulting
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700 & Above Employee
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Operations Manager
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Apr 2019 - Feb 2020
Handled an Enterprise Service Desk program for one of the Fortune 500 companies, provides managed health care services under the Medicaid and Medicare programs and through the state insurance marketplaces. Responsible for the day-to-day operations of the Manila and Bangalore Team. Handled an Enterprise Service Desk program for one of the Fortune 500 companies, provides managed health care services under the Medicaid and Medicare programs and through the state insurance marketplaces. Responsible for the day-to-day operations of the Manila and Bangalore Team.
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Conduent
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Operations Manager
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Jul 2018 - Mar 2019
Handled chat account under a Customer Service Platform focusing on Billing and Buying for one of the biggest Brands and companies in the world. Responsible for the day-to-day operations of 150 FTE. Handled chat account under a Customer Service Platform focusing on Billing and Buying for one of the biggest Brands and companies in the world. Responsible for the day-to-day operations of 150 FTE.
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MicroSourcing
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Philippines
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Outsourcing/Offshoring
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700 & Above Employee
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Operations Manager
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Nov 2015 - Feb 2018
Handled a Workers Compensation and Healthcare Collections Account. Work closely with the VP of the company attending to Special Projects. Provided support to the transition team by developing plans, identifying key resources, coordinating with Infra and technology requirements in order to deliver a target delivery model. Handled a Workers Compensation and Healthcare Collections Account. Work closely with the VP of the company attending to Special Projects. Provided support to the transition team by developing plans, identifying key resources, coordinating with Infra and technology requirements in order to deliver a target delivery model.
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GRUNDFOS
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Denmark
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Industrial Machinery Manufacturing
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700 & Above Employee
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Operations Manager
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May 2015 - Nov 2015
Handled a Global Service Desk Account with Level 1 and Level 1.5 Support for APAC, US, and the UK. Analyzed escalated issues and identified/implemented solutions that improved service quality. Developed support process improvements that resulted in greater efficiencies. Handled a Global Service Desk Account with Level 1 and Level 1.5 Support for APAC, US, and the UK. Analyzed escalated issues and identified/implemented solutions that improved service quality. Developed support process improvements that resulted in greater efficiencies.
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Service Desk Manager
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Dec 2009 - Apr 2015
Handled the Largest Arts and Crafts Retail Store in the US and Canada. Provided direction of leadership and development that resulted in growth progression and promotion of Service Desk resources Handled the Largest Arts and Crafts Retail Store in the US and Canada. Provided direction of leadership and development that resulted in growth progression and promotion of Service Desk resources
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Arvato Services
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Germany
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IT Services and IT Consulting
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1 - 100 Employee
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Senior Operations Technical Lead
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Nov 2008 - Nov 2009
Handled technical troubleshooting for Level 1 and Level 2 for gaming console support. Managed and enhanced the performance metrics of each agent; provided feedback, action plan, and step goals to meet the target. Handled technical troubleshooting for Level 1 and Level 2 for gaming console support. Managed and enhanced the performance metrics of each agent; provided feedback, action plan, and step goals to meet the target.
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Teleperformance
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Customer Service Team Lead
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Sep 2004 - Aug 2008
Applied different coaching approaches and techniques depending on the agent’s attitude, behavior, and/or personality to ensure that the root cause of the issue is being addressed. Ensured that all employees follow the policy of the finances at all times through checking on their compliance rate, doing spot checks and knowledge checks Applied different coaching approaches and techniques depending on the agent’s attitude, behavior, and/or personality to ensure that the root cause of the issue is being addressed. Ensured that all employees follow the policy of the finances at all times through checking on their compliance rate, doing spot checks and knowledge checks
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Education
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2021 - 2022
Arellano University
Bachelor of Arts, Psychology
Community
