Operations, Systems, and Project Manager

• Feb 2022 - Present

•Manage YPI’s technology infrastructure and security, including Salesforce, Office 365 and Microsoft Teams, Lastpass, and all software and hardware required for business processes, team communications, collecting, storing, pulling/reporting, and backing up all current and historical data •Oversee YPI’s annual charity CRA verification and grants administration process, including data entry and grants mail out •Manage www.goypi.org website, ensure qualitative and quantitative information is up to date, and meets accessible design standards • Maintain YPI’s contact database and segments for e-blasts and other communications Show less

Member Services, Database and IT Coordinator

• Aug 2020 - Jan 2022

•Maintained the integrity of the database including regular software updates, software integrations, risk assessments, and provided liaison between external IT staff when necessary •Exported and cleaned member data for criteria-specific campaigns and statistical reports •Identified, repaired, or escalated if needed, issues that prevented board and staff from effectively completing their work •Managed all questions, information requests, and complaints regarding membership in a professional manner Show less

Food And Beverage Associate

• Sep 2019 - Jul 2020

•Organized and catalog the F&B room stock for easy and efficient access •Coordinated with other departments to ensure food, drinks, and bar set-ups were scheduled and prepared smoothly for concerts and events •Assisted the manager in preparing services and riders for visiting artists •Maintain and monitor inventory and expenses through Excel and online tracking systems •Organized and catalog the F&B room stock for easy and efficient access •Coordinated with other departments to ensure food, drinks, and bar set-ups were scheduled and prepared smoothly for concerts and events •Assisted the manager in preparing services and riders for visiting artists •Maintain and monitor inventory and expenses through Excel and online tracking systems

Administrative

• Feb 2020 - Jun 2020

•Provided various forms of support to the Toronto front-line staff, managers, and director •Developed training materials and trained staff on various software programs •Coordinated multiple staff, health & safety meetings both in person and via Zoom •Created reports and recorded minutes for Hamilton headquarters •Assisted in maintaining the client/tenant unit summary, staff phone lists and ministries contact information •Provided various forms of support to the Toronto front-line staff, managers, and director •Developed training materials and trained staff on various software programs •Coordinated multiple staff, health & safety meetings both in person and via Zoom •Created reports and recorded minutes for Hamilton headquarters •Assisted in maintaining the client/tenant unit summary, staff phone lists and ministries contact information

Customer Ambassador

• Feb 2017 - Mar 2017

• Promote and sell PRESTO through educating TTC and GO commuters on use of cards and devices while providing exceptional customer service • Conduct financial reconciliation through maintenance of tracking sheets after sales are completed while maintaining product safety by following pick-up/drop-off procedures for cards, equipment, and paperwork • Promote and sell PRESTO through educating TTC and GO commuters on use of cards and devices while providing exceptional customer service • Conduct financial reconciliation through maintenance of tracking sheets after sales are completed while maintaining product safety by following pick-up/drop-off procedures for cards, equipment, and paperwork

Financial Aid Assistant

• Nov 2014 - Oct 2016

Scanning and indexing documents, filing and document management, data entry and other clerical duties Scanning and indexing documents, filing and document management, data entry and other clerical duties

Education and Programs Volunteer Facilitator

• 2012 - 2014

Education and Programs Volunteer Facilitator

• 2012 - 2014

Education and Programs Volunteer Facilitator

• 2012 - 2014

Sales Associate

• Aug 2013 - Sep 2013

I was mainly in charged of organizing the stockrooms and shipment orders from various stores, but I also assisted other sale associates in selling brand name shoes and bags through several locations throughout the city. For one week at the Harbour City Bazaar in Tsim Sha TsuiI also assisted primarily in stocking and retrieving shoes and bags for customers. Working alongside fellow sale associates, we made sure everything at the stand was organized and properly displayed. I was mainly in charged of organizing the stockrooms and shipment orders from various stores, but I also assisted other sale associates in selling brand name shoes and bags through several locations throughout the city. For one week at the Harbour City Bazaar in Tsim Sha TsuiI also assisted primarily in stocking and retrieving shoes and bags for customers. Working alongside fellow sale associates, we made sure everything at the stand was organized and properly displayed.

Sales Associate

• Sep 2012 - May 2013

Our shifts were normally 8-hours long, so I was usually in charge of closing up the shop at the end of the day (or opening shop if my shift was in the morning). My responsibilities included tending the cash register, making the food products (cookies, cupcakes, pretzels, etc...) and keeping track of some of the available stock. During the times near Christmas and Valentine's Day I also helped with stock preparation and took customer orders at the Head Office. For approximately one week I also worked at the Mrs. Field's Pretzel Maker food truck at the Canadian National Exhibition. I was also responsible for making the food and attending to cash register. Since I had the most relevant experience (I was the only employee still regularly working at a Mrs. Field's) I was also in charge of making sure everything was following the proper standards. Show less

Temporary Caterer

• Sep 2011 - Apr 2012

-I went with the chef in the catering van to customers' party locations not only to confirm that everything is organized, I also helped with some of the cooking and serving of the food orders. -I went with the chef in the catering van to customers' party locations not only to confirm that everything is organized, I also helped with some of the cooking and serving of the food orders.