Experience

Bishop Burton College

• United Kingdom
• Education
• 100 - 200 Employee

• Librarian

  • Jun 2022 - Present



Warwickshire County Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Customer Service Assistant, Warwickshire Schools Library Service

  • Sep 2021 - Jun 2022

  Delivering paid-for book loan services for schools Strong collection management skills and knowledge of library software such as V-Smart, Libresoft, and Renaissance Planning multiple yearly school book awards for pupils, and network meetings for school librarians countywide Delivering information training sessions to pupils and librarians Social media manager for the service’s online platforms (incl. Twitter, Service website) Customer feedback analysis in collaboration with management, determining patterns to improve service Show less



Octopus Energy

• United Kingdom
• Utilities
• 700 & Above Employee

• Energy Specialist

  • Feb 2021 - Jun 2021

  Delivering excellent end-to-end customer service to a vast customer base Answered an average of 100+ emails a day, as well resolving complaints over the phone Engaging with a variety of clients, from industry representatives to vulnerable people Using complex software systems and programmes Delivering excellent end-to-end customer service to a vast customer base Answered an average of 100+ emails a day, as well resolving complaints over the phone Engaging with a variety of clients, from industry representatives to vulnerable people Using complex software systems and programmes



Evil Eye Bar

• York, England, United Kingdom

• Bar Manager

  • Dec 2018 - Feb 2021

  Managing a diverse and growing team to deliver excellent customer service in a fast-paced and business challenging environment Training recruits in company protocol Being proactive in spotting weak areas, and finding solutions and improvements to the customer's experience. Using banking and stock control systems, such as Zonal, Aztec, Exel, etc. To evidence my success in this role, since becoming a manager at Evil Eye the bar has been rated as one of the top 50 bars in the country Managing a diverse and growing team to deliver excellent customer service in a fast-paced and business challenging environment Training recruits in company protocol Being proactive in spotting weak areas, and finding solutions and improvements to the customer's experience. Using banking and stock control systems, such as Zonal, Aztec, Exel, etc. To evidence my success in this role, since becoming a manager at Evil Eye the bar has been rated as one of the top 50 bars in the country



Fairfax House York

• York, England, United Kingdom

• Room Steward

  • May 2019 - Oct 2019

  Encouraging public engagement with the museum’s collection and promoting active and engaged learning among participants Public-facing volunteer role, working as part of a small team in the running of a busy heritage site Experience working with children and families, presenting engaging history for all, providing a quality experience and customer support Encouraging public engagement with the museum’s collection and promoting active and engaged learning among participants Public-facing volunteer role, working as part of a small team in the running of a busy heritage site Experience working with children and families, presenting engaging history for all, providing a quality experience and customer support



The Council for British Archaeology

• United Kingdom
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Listed Building Caseworker Assistant

  • Mar 2019 - Mar 2019

  Gained experience and knowledge of the NPPF, listed building planning and consent, as well as environmental issues Proven use of Microsoft packages and heritage database Culminating in a report read by Historic England, regarding the effectiveness of the listed building caseworkers’ efforts Gained experience and knowledge of the NPPF, listed building planning and consent, as well as environmental issues Proven use of Microsoft packages and heritage database Culminating in a report read by Historic England, regarding the effectiveness of the listed building caseworkers’ efforts