Experience

SEO Hacker

• Philippines
• IT Services and IT Consulting
• 1 - 100 Employee

• Assistant Account Manager

  • Apr 2021 - Present



Northern Luzon Market Associates

• Administrative and Accounting Assistant/ Online Coordinator

  • Sep 2020 - Apr 2021

  • Prepared and processed documents to disburse funds and make deposits• Compiled and reviewed information for accuracy• Reviewed and encoded financial information



Foodpanda

• Account Manager

  • Jun 2019 - May 2020

  Managed and enhanced the work relationship with the 200 partner restaurants through regular, personal contact with the restaurant managerRenegotiated the contracts conditions such as commission rate or minimum basket size with restaurant manager on a regular basisDesigned and improved the aftersales process by streamlining the operations and the CRM systemNegotiated exclusive deals with the best partner restaurants in order to increase the ordersEnsured that all partner restaurants maintain a high customer experience and brief them on how to even improve it



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Associate

  • Sep 2018 - Jun 2019

  Listened attentively, thoroughly reviewed account, took ownership, addressed respectfully, resolved and accurately documented all customer callsInformed customers about services available and assessed customer's needsHandled lost cards concerns, fraud and disputes