Experience

Tangalooma Island Resort

• Australia
• Hospitality
• 100 - 200 Employee

• Customer Service

  • Oct 2017 - Present



U&I Global

• Travel Consultant | Chinese Marketing Operator

  • Feb 2017 - Oct 2017

  Consult with customers on travel, and help them to arrange their travel schedules. (Day tour, group tour, package tour) Sell travel products to customers on both online and offline. Assist with other department (such as Korean, Latino, Europen) to prepare, implement and monitor marketing activities such as company travel day tour, mega events such as Expo, Travel Seminar, University Open Day and International food festival. Manage company Chinese wechat account and travel group. Follow up existed customers and analyze customers’ database for marketing. Organize Chinese event regularly and build up good relationship with Chinese students and other travel-oriented customers.



Diner en Blanc International Inc.

• Canada
• Events Services
• 1 - 100 Employee

• Event Volunteer as a table leader

  • Sep 2016 - Oct 2016

  Event Communicator: responsible for communicating with guests before, during and after the event to ensure the smooth process between guests and the event. On-site table leader: communicate and lead up to 60 guests face to face during the event; guide guests’ on-site activities and give related instructions then. Event Communicator: responsible for communicating with guests before, during and after the event to ensure the smooth process between guests and the event. On-site table leader: communicate and lead up to 60 guests face to face during the event; guide guests’ on-site activities and give related instructions then.



Dance For A Cause

• Sponsor Coordinator and Event Operator

  • Aug 2016 - Oct 2016

  Sponsor Coordinator: responsible for contacting with potential sponsors; make contract; sponsor proposals; networking with sponsors. The event finally made $800 cash and $850 in-kind from sponsors. Event Assistant and on-site operator: work with a group to assist on-site event including selling raffle tickets, stage back-up, network with sponsors, communicate with dancers and audiences. Sponsor Coordinator: responsible for contacting with potential sponsors; make contract; sponsor proposals; networking with sponsors. The event finally made $800 cash and $850 in-kind from sponsors. Event Assistant and on-site operator: work with a group to assist on-site event including selling raffle tickets, stage back-up, network with sponsors, communicate with dancers and audiences.



Brisbane Festival

• Australia
• Performing Arts
• 1 - 100 Employee

• Event Volunteer as a on-site event assistant

  • Aug 2016 - Sep 2016

  Event Assistant: Greet and provide information to attendees, distribute marketing collateral; Assist the festival by supervising the area to ensure artists and patrons can enjoy space together. Customer Service: Help patrons by taking photos on 3D street art to ensure the smooth cooperate between artists and patrons Stage Assistant: On-site trouble shooting and assist on risk management. Event Assistant: Greet and provide information to attendees, distribute marketing collateral; Assist the festival by supervising the area to ensure artists and patrons can enjoy space together. Customer Service: Help patrons by taking photos on 3D street art to ensure the smooth cooperate between artists and patrons Stage Assistant: On-site trouble shooting and assist on risk management.



DONUT KING AUSTRALIA PTY LTD

• Australia
• Accounting
• 1 - 100 Employee

• Food And Beverage Attendant

  • Apr 2015 - Aug 2016

  Customer Service: Make coffee, shakes, donuts, hot dogs; Serve customers; Handle money and balance the cash register; Open and close the shop; Marketing: Organize and participate in the promotion activities such as Halloween, Christmas, Easter Day. Customer Service: Make coffee, shakes, donuts, hot dogs; Serve customers; Handle money and balance the cash register; Open and close the shop; Marketing: Organize and participate in the promotion activities such as Halloween, Christmas, Easter Day.



zoo coffee

• 1 - 100 Employee

• Food And Beverage Assistant

  • Mar 2014 - Oct 2014

  Customer Service: Make tailored coffees to meet different customers’ needs; Grasp a range of food and beverage skills HR:Schedule and Supervise staffs Stock Management: Responsible for purchasing and storing goods Marketing:Design and organize promotion activities in festivals; Assist with manager to liaise with some companies/individuals to hold themed events/activities Customer Service: Make tailored coffees to meet different customers’ needs; Grasp a range of food and beverage skills HR:Schedule and Supervise staffs Stock Management: Responsible for purchasing and storing goods Marketing:Design and organize promotion activities in festivals; Assist with manager to liaise with some companies/individuals to hold themed events/activities



Qingdao Port International Travel Agent

• Internship as a travel agent assistant

  • Dec 2013 - Mar 2014

  Customer Service: front desk service; give travel advices and route recommendations when people come to store. Marketing: design related travel routes based on different target markets and make the travel posters & flyers. Customer Service: front desk service; give travel advices and route recommendations when people come to store. Marketing: design related travel routes based on different target markets and make the travel posters & flyers.