Experience

Mass. Eye and Ear

• United States
• Medical Practices
• 100 - 200 Employee

• Medical Administrative Assistant

  • Dec 2021 - Present

  • Greets 50 to 80 patients per day and checks them in and out • Answers and routes 10 to 20 phone calls daily • Completes 50 to 60 COVID screening calls with patients per day • Scans medical documents into patients’ medical records in Epic • Greets 50 to 80 patients per day and checks them in and out • Answers and routes 10 to 20 phone calls daily • Completes 50 to 60 COVID screening calls with patients per day • Scans medical documents into patients’ medical records in Epic



AllWays Health Partners

• United States
• Insurance
• 1 - 100 Employee

• Customer Service Professional

  • Jun 2020 - Oct 2021

  • Answer 40+ calls per day from members to explain their insurance plan and benefits • Complete call logs to record customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken • Responsible for navigating multiple systems to resolve customer requests • Maintain necessary confidential electronic files and current documentation required for members • Proofread job aids created to assist the customer service department • Assist with primary care changes for members • Serve on the Customer Service Activities Committee and the WOW Group Show less



Massachusetts Eye and Ear

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Administrative Assistant and Front Desk Receptionist

  • Oct 2019 - Jun 2020

  • Warmly greeted 20+ patients and their families daily and checked them in • Answered, screened, and routed 10+ telephone calls per day • Entered approximately 15 compliments/complaints from patients per day into the RL database • Served on the Patient Family Advisory Council (PFAC) • Made and designed an informational presentation for the Patient Family Advisory Council • Warmly greeted 20+ patients and their families daily and checked them in • Answered, screened, and routed 10+ telephone calls per day • Entered approximately 15 compliments/complaints from patients per day into the RL database • Served on the Patient Family Advisory Council (PFAC) • Made and designed an informational presentation for the Patient Family Advisory Council



Massachusetts Commission for the Blind

• United States
• Government Administration
• 1 - 100 Employee

• Social Media and Administrative Support

  • Jul 2019 - Sep 2019

  •• Researched social media posts from similar organizations • Created approximately 10 social media posts for Facebook and Twitter daily • Entered information about summer internship participants into Excel spreadsheets •• Researched social media posts from similar organizations • Created approximately 10 social media posts for Facebook and Twitter daily • Entered information about summer internship participants into Excel spreadsheets



Riverside Community Care

• United States
• Mental Health Care
• 700 & Above Employee

• Development Intern

  • Jul 2019 - Sep 2019

  • Coordinated with 10+ outside companies daily to raise money for the Regional Employment Collaboratives • Provided administrative support to various departments within the organization • Coordinated with 10+ outside companies daily to raise money for the Regional Employment Collaboratives • Provided administrative support to various departments within the organization



Dean College

• United States
• Higher Education
• 300 - 400 Employee

• Student Representative

  • Oct 2015 - Apr 2019

  • Made 20+ outbound calls per day to donors asking them to donate to the Dean Fund• Maintained necessary confidential electronic files and documentation required for donors in the Campus Life database

• Dean LEAD Intern

  • Jun 2018 - Aug 2018

  • Developed instructional videos on the use of camera equipment.• Created mental health video project.



Massachusetts Association for the Blind

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Summer Intern

  • May 2017 - Aug 2017

  • Taught senior citizens assistive technology • Created 5 instructional website videos • Taught senior citizens assistive technology • Created 5 instructional website videos



Odyssey

• Netherlands
• Technology, Information and Internet
• 1 - 100 Employee

• Editor In Chief

  • May 2016 - Jan 2017

  I edited articles that members of my team wrote, and made sure that they were suitable to post on the Odyssey website. I wrote and edited my own articles as well. I also sent out a weekly newsletter to my team and had weekly Skype meetings with my supervisor. I edited articles that members of my team wrote, and made sure that they were suitable to post on the Odyssey website. I wrote and edited my own articles as well. I also sent out a weekly newsletter to my team and had weekly Skype meetings with my supervisor.



Carroll Center for the Blind

• United States
• Consumer Services
• 1 - 100 Employee

• Receptionist

  • May 2016 - Aug 2016

  • Greeted and assisted 10+ visitors per day • Politely and effectively managed 20+ telephone calls daily, both inbound and outbound • Greeted and assisted 10+ visitors per day • Politely and effectively managed 20+ telephone calls daily, both inbound and outbound