Experience

Flex Factory

• Australia
• Retail
• 1 - 100 Employee

• Co-Founder and Director

  • Nov 2019 - Present

  Grace Taotua is an Australian born Business Woman, Co-Founder and Director at Flex Factory. Grace founded Flex Factory alongside Australian social media personality; Lillian Ahenkan. Who is also more informally known as, Flex Mami. From the outside looking in, Flex Factory is an Australian POC-owned, female founded, online store. Who curate and create cool, fun and unique home decor, gifts, games and conversation cards. However Flex Factory has built a cult following with it's curation of critical thinking tools and thought provoking video and audio content across social media. In 2021 Flex Factory have taken on a new venture in multi media show production. Follow for more! Show less



Dully Locals

• Media

  • Jul 2019 - Present

  Something special is happening in Dulwich Hill, one of Sydney's most diverse and rapidly changing suburbs. Dully Locals is here to nurture and document the growth. Founded by Chrissy Flanagan, Dully Locals is a community initiative aimed to help locals learn more about their surroundings. Whether it be Restaurants, Bars, Shopping, Parks, Events, or other services. Dully Locals cover it all and also hold events for locals to learn more about how they can get involved! Follow @DullyLocals for more info Show less



Sparesbox

• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Marketing Content Producer

  • Jan 2017 - Oct 2018

  Sparesbox is a start-up eCommerce website that sell car parts and accessories online. My time here was spent managing production schedules, graphic designers, influencers and agencies to produce content. My key tasks & achievements include:- Producing and managing in-house brand content, creating specifically for online social use. With over 2 million impressions. - Developing social media strategies that increase social following, engagement and sales.- Monitoring competitors activities and delivering insights on opportunities in social marketing.- Managing, designing and maintaining studio and collateral.- Organising photoshoots and video interviews for brand as well as promotions.- Evaluating and reporting on campaign and content results. Using the results to develop progressive strategies.- Building strong tone of voice in brand campaigns that resonates with the corresponding target market.- Working to strict deadlines and delivering results in a timely manner. Show less

• Team Leader - Customer Experience

  • May 2016 - May 2017

  My time at Sparesbox started as Team Leader of their online customer service department. My time here proved my ability to be innovative and build efficient processes in an innovative workspace who valued agility.- Team leading- Using data analysis to prioritise work and introduce improvements in processes.- Assured all customers received appropriate communication in a timely manner.- Tracked business analysis and translated results into opportunities to drive improvements for customers.- Translated qualitative and quantitative data into simple and easy to digest solutions across work functions.- Developed creative ways to optimise each customer's experience.- Implemented regular meetings with staff, following up on their input, crediting and actioning where required.- Set the standard for quality interactions between staff and customers. Show less


George Weston Foods
• Manufacturing
• 700 & Above Employee
• Customer Service B2B and Merchandiser Coordinator

  • May 2013 - Feb 2016

Heffalump Dezign Art School
• Australia
• 1 - 100 Employee
• Visual Arts Teacher

  • Jul 2010 - Jul 2013