Marketing and Communications Assistant

• Jun 2021 - Present

Customer Service Agent

• Jun 2019 - Jun 2021

My role at Ant Marketing has allowed me to deliver effective and warm customer service, while developing the ability to de-escalate and manage difficult customers. Duties Include: • Call handling • Data Protection • Regular and effective email customer service • Note taking • Updating customer databases and systems • Social Media Customer Service My role at Ant Marketing has allowed me to deliver effective and warm customer service, while developing the ability to de-escalate and manage difficult customers. Duties Include: • Call handling • Data Protection • Regular and effective email customer service • Note taking • Updating customer databases and systems • Social Media Customer Service

Freelance Marketing

• Mar 2019 - Jun 2021

House Assistant

• Sep 2017 - Mar 2019

My role at Sheffield Theatres has allowed me to assist the whole company of actors, directors and stage crew in ensuring productions can run smoothly at the Lyceum and the Crucible Theatres. Duties Include: • Communicating clearly and welcoming the public and colleagues daily. • Managing the stage door, which includes the management of the phones and customer service emails for the company. • Being responsible for the security of the building and for public safety while at work. • Managing the setup and take down of events to strict deadlines. • Working flexibly and with authority when needed to complete tasks as they arise. • Locking up and securing the building • Being a first aider and first responder Show less