Grace Sin

AI Customer Experience Project Manager at WIZ.AI
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Contact Information
us****@****om
(386) 825-5501
Location
Singapore, SG
Skills

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Bio

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Credentials

  • ICAgile Certified Professional
    ICAgile
    Sep, 2021
    - Nov, 2024
  • Certified ScrumMaster® (CSM®)
    Scrum Alliance
    Feb, 2021
    - Nov, 2024
  • Diploma in Business IT
    Temasek Polytechnic
  • PROFESSIONAL DIPLOMA IN EARLY CHILDHOOD CARE AND EDUCATION (CHILDCARE)
    Workforce Singapore

Experience

  • WIZ.AI
    • Singapore
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • AI Customer Experience Project Manager
      • Oct 2021 - Present

      - Understanding clients business requirements and design conversation work flows using WIZ.AI Talkbot technologies- Communicating with clients to enhance their end user’s experience by customizing Talkbot’s persona to fit use case- Configure the rules and logic, test and verify the final experience- Complete requirement analysis, manage efficient project timeline, and handle clients expectation

    • Customer Success Manager
      • Jun 2022 - Sep 2022

  • General Assembly
    • United States
    • Higher Education
    • 700 & Above Employee
    • User Experience Design Immersive, Student
      • Jun 2021 - Aug 2021

  • E-Bridge Pre-School
    • Singapore
    • Education Administration Programs
    • 100 - 200 Employee
    • Pre-school Teacher
      • Oct 2015 - Nov 2020

  • SP Group
    • Singapore
    • Utilities
    • 700 & Above Employee
    • Customer Service Officer
      • Sep 2014 - Sep 2015

Education

  • General Assembly
    User Experience Design Immersive, Student
    2021 - 2021
  • Singapore University of Social Sciences (SUSS)
    Bachelor of Communication with Multiimedia, Communication and Media Studies
    2018 - 2021
  • Temasek Polytechnic
    Business/Office Automation/Technology/Data Entry
    2010 - 2012

Community

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