Experience

Oceans Alive Trust

• Kenya
• Non-profit Organizations
• 1 - 100 Employee

• Administration Manager

  • Apr 2021 - Present



HassConsult Ltd

• Kenya
• Real Estate
• 1 - 100 Employee

• Assistant Property Manager

  • Sep 2019 - Dec 2019



House & Homes Limited

• Nairobi

• Office Administrator

  • Oct 2018 - Aug 2019

  • Answering product and service questions, suggesting information about other products and services to both internal and external clients • Head of customer care department. • Conducting guiding and counseling services • Compiling reports on overall customer satisfaction. • Resolve customer complaints via calls, Email and social media. • Operating the switchboard, scheduling work and monitoring priority of calls and escalating them to appropriate departments • Coordinating office activities and operations maintaining observance of policies and procedures • Development, review and implementation of standard operating procedures for front office. • Assisting in planning and implementing front office goals and make recommendations to the management • Filing correspondence, receiving and banking cash • Organizing director’s diary and arranging travel documents and reservations • Record keeping and managing Office consumables budgeting, requisitioning and usage • Book keeping and booking meetings and appointments • Word processing, correspondence and handling inquiries • Creating and modifying documents using Microsoft Office • Documenting and communicating actions to relevant departments • Providing excellent Customer Service and handling clients with respect and integrity Show less



Nairobi Aviation College

• Nakuru, Kisii, Nairobi

• Customer Care Representative

  • Oct 2012 - Oct 2018

  • Answering product and service questions, suggesting information about other products and services to both internal and external clients • Head of customer care department. • Conducting guiding and counseling services • Compiling reports on overall customer satisfaction. • Resolve customer complaints via calls, Email and social media. • Operating the switchboard, scheduling work and monitoring priority of calls and escalating them to appropriate departments • Coordinating office activities and operations maintaining observance of policies and procedures • Development, review and implementation of standard operating procedures for front office. • Assisting in planning and implementing front office goals and make recommendations to the management • Filing correspondence, receiving and banking cash • Organizing director’s diary and arranging travel documents and reservations • Record keeping and managing Office consumables budgeting, requisitioning and usage • Book keeping and booking meetings and appointments • Word processing, correspondence and handling inquiries • Creating and modifying documents using Microsoft Office • Documenting and communicating actions to relevant departments • Providing excellent Customer Service and handling clients with respect and integrity Show less



Kericho Youth Centre,

• Kericho, Kenya

• Chair Lady

  • Nov 2010 - Nov 2011

  • Mobilized youth sensitization programs e.g. VCT blood test, education on health issues • Guidance and counseling services • Carried out First aid services • Mobilized environmental conservation programs e.g. tree planting, community sanitation • Mobilized youth sensitization programs e.g. VCT blood test, education on health issues • Guidance and counseling services • Carried out First aid services • Mobilized environmental conservation programs e.g. tree planting, community sanitation