Grace Pelley

Real Estate Agent at Karma Realty Inc., Real Estate Brokerage
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Contact Information
us****@****om
(386) 825-5501
Location
US
Languages
  • English -

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Credentials

  • Learning QuickBooks Online (2016)
    Lynda.com
    Mar, 2018
    - Oct, 2024
  • CPR
    Canadian Red Cross

Experience

  • Karma Realty Inc., Real Estate Brokerage
    • Canada
    • Real Estate
    • 1 - 100 Employee
    • Real Estate Agent
      • Jan 2023 - Present
  • Sutton Group
    • United States
    • Real Estate
    • 1 - 100 Employee
    • Real Estate Agent
      • Jun 2022 - Jan 2023

      For those that know me, you already know how important 'customer service' is to me, and I'm beyond excited to bring my love of providing top notch service to the Real Estate industry. If you're looking to buy, sell (or rent) please don't hesitate to reach out to me. I'm here to help! Grace Pelley, Real Estate Agent Sutton Group — Ottawa Realty 613.700.2343 GracePelley@Sutton.com www.GracePelley.com For those that know me, you already know how important 'customer service' is to me, and I'm beyond excited to bring my love of providing top notch service to the Real Estate industry. If you're looking to buy, sell (or rent) please don't hesitate to reach out to me. I'm here to help! Grace Pelley, Real Estate Agent Sutton Group — Ottawa Realty 613.700.2343 GracePelley@Sutton.com www.GracePelley.com

  • Transport Canada - Transports Canada
    • Canada
    • Government Administration
    • 700 & Above Employee
    • Administrative Assistant
      • Nov 2021 - May 2022
  • lululemon
    • Canada
    • Retail
    • 700 & Above Employee
    • Digital Engagement
      • May 2021 - Dec 2021
    • Program Support
      • Oct 2020 - Feb 2021

      -Realigned criteria for hockey players applying to the Sweat Collective program across North America- Collaborated to design and create logos for internal company use (OSC) utilizing Adobe Creative Suite- Created Sweat Collective standard text templates for educator use- Reviewed and accessed Sweat Collective program applications to determine eligibility- Collaborated with Programs Team to meet deadlines and increase productivity

    • GEC Educator
      • Jun 2020 - Sep 2020

      Provides guests with world-class education and guest experience in the areas of product, culture, and community to speaking authentically about product use through their own experienceProduct education: communicates features, benefits, fabric properties, usage, and care instructions using the GEC’s various channels of communicationCulture education: demonstrates the culture held within our company, including: attitude of fun, respect, support, empowerment, encouragement, passion, and interaction with other staffCommunity education: ensures guest is aware of locally-relevant in-store and community eventsHandle guest inquiries through multi-channel communication (telephone, email, live chat etc.) to ensure a ‘wow’ guest experienceUse of online store backend systems to manage guest inquiries related to orders, product, etc.Assisting with daily, weekly, and monthly reports using online systemsCommunicates in a professional manner treating all with empathy and respectCan respond to all company and general inquiries, which requires a broad knowledge baseIs a go-to for ecommerce updates and inquiries, and retail updates and inquiriesCommunicate regularly with SSC departments and external partnersManage and resolve guest compliments and complaints related to the ecommerce storeListens to guests with empathy and provides resolutions in the moment Show less

  • Algonquin College of Applied Arts and Technology
    • Canada
    • Higher Education
    • 700 & Above Employee
    • AC Hub Navigator
      • Aug 2017 - Aug 2019

      • Managed phone calls and correspondence (e-mail, letters, packages etc.) • Responsible for taking meeting minutes/notes. • Constructed detailed follow up reports detailing student questions and concerns. • Organized graduation and event materials for students and faculty. • Coordinated event ticket sales and collection of funds. • Operated Student Services’ LiveChat. • Organized and responded to tickets in que promptly in a concise and friendly manner. • Offered solutions and suggestions as necessary and assisted in resolving stakeholder concerns. • Responsible for answering student and college stakeholder questions and queries. Show less

  • Flatbed Tonight
    • Producer
      • Aug 2017 - Aug 2019

      Directs show. Wrangles and secures show guests. Creating original and engaging social media content. Developing digital marketing materials making use of Adobe and Photoshop knowledge. Utilizing Facebook and Instagram advertisements. Directs show. Wrangles and secures show guests. Creating original and engaging social media content. Developing digital marketing materials making use of Adobe and Photoshop knowledge. Utilizing Facebook and Instagram advertisements.

  • JOEY Restaurant Group
    • Canada
    • Restaurants
    • 700 & Above Employee
    • Guest Service Team
      • May 2017 - Nov 2017
  • Disney Store
    • United States
    • Retail
    • 700 & Above Employee
    • Supervisor - Lead Cast Member
      • Jul 2016 - Jun 2017

      - Engaged with suppliers and generated procurement requests for store supplies and inventory. - Guided all cast member to ensure visual merchandising and guest relations met company standards - Managed sales floor as manager on duty (5-10 employees) - Delegated and coordinated workflow - Responsible for driving KPI and sales growth - Manages day to day accounting and made financial decisions to ensure profits - Coached cast members to identify strengths and improve weaknesses. - Identified stock needs and placed orders for store as needed - Managed shipping and receiving process - Responsible for training and coaching new cast members - Reconciled Cash Flow and performed opening/closing duties - Responsible for processing travel claims for company training purposes. Show less

  • JOEY Restaurants
    • Canada
    • Restaurants
    • Acting Office Manager
      • 2017 - 2017

      - Transferred and organized financial information from physical documentation on to company computer system using Microsoft Excel - Communicated detailed accounting information to management team and stakeholders. - Determined company cash earnings and recorded profits/deficits - Weekly book balancing of restaurant’s financials - Transferred and organized financial information from physical documentation on to company computer system using Microsoft Excel - Communicated detailed accounting information to management team and stakeholders. - Determined company cash earnings and recorded profits/deficits - Weekly book balancing of restaurant’s financials

  • Angie's Models and Talent International
    • Actress/Model
      • Sep 2010 - Sep 2016
  • Poised and Envied Boutiques
    • Keyholder
      • Jan 2016 - Aug 2016

      - Performed opening and closing duties (including cash reconciliation) - Responsible for scheduling of employees - Rectified customer complaints and answered customer queries - Created eye catching visual merchandising displays - Determined individual needs of customer through conversation - Performed opening and closing duties (including cash reconciliation) - Responsible for scheduling of employees - Rectified customer complaints and answered customer queries - Created eye catching visual merchandising displays - Determined individual needs of customer through conversation

  • Rikochet Resale
    • Canada
    • Retail
    • 1 - 100 Employee
    • Keyholder
      • Feb 2013 - Jan 2016

      - Assisted in training of new employees - Responsible for opening/closing of store (including cash reconciliation) - Handled customer complaints proactively - Priced clothing for resale - Assisted in training of new employees - Responsible for opening/closing of store (including cash reconciliation) - Handled customer complaints proactively - Priced clothing for resale

Education

  • Humber College
    Real Estate Salesperson Program, Real Estate
    2022 - 2022
  • Laurentian University/Université Laurentienne
    Bachelor of Business Administration - BBA, Business Administration and Management, General
    2020 - 2022
  • Algonquin College of Applied Arts and Technology
    Business Management and Entrepreneurship, Business Administration and Management, General
    2017 - 2019
  • University of Ottawa
    Bachelor’s Degree, Honours Communications
    2015 - 2020

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