Support Worker

• Dec 2022 - Present

Customer Account Executives

• Nov 2022 - Present

Artist

• Oct 2021 - Oct 2022

-Designed Visual models meeting both aesthetic and technical criteria -Managed all art and office supply needs -I facilitated any requests regarding environment and level art creation process -Updated files of my clients according to past needs and communications -Customer service before and after each commissioned item -Researched industry tends and evaluated competitive products -Web designing and maintenance -Designed Visual models meeting both aesthetic and technical criteria -Managed all art and office supply needs -I facilitated any requests regarding environment and level art creation process -Updated files of my clients according to past needs and communications -Customer service before and after each commissioned item -Researched industry tends and evaluated competitive products -Web designing and maintenance

Business English Teacher

• Aug 2021 - Sep 2022

-Observed and evaluated students performance -Enhanced student learning by optimising wide range of instructional approached and innovative classroom activities -Observed and evaluated students performance -Enhanced student learning by optimising wide range of instructional approached and innovative classroom activities

Homemaker

• Dec 2015 - Jul 2021

Childcare Provider & English Tutor

• Jan 2015 - Nov 2015

-Taking care of all the basic needs of two girls aged 3 & 7 Years old -Arranging activities that helps them learn English Play with them -Take them to school and pick them up -Prepare school breakfast and lunch and ensure that all suppliers where updated accordingly -Prepare dinner and get the girls ready for bed -Create report for the parents to ensure they where aware of any changes or needs -Ensure that all and any homework done was saved online -Provide private instruction to individuals around community -Assist with writing performance, utilising brainstorming activities, and maintaining focus towards essay prompts, in addition to improving grammar and syntax. -End of team report writing for each student -Inventory update on all supplies needed for the students and class -Communication with parents and students Show less

Farm Manager

• Sep 2014 - Dec 2014

Worked at an Eco farm which grow cucumber, tomatoes, blueberries, garlic, oranges and raised chickens, pigs. My role was to ensure all the fruits and vegetables where picked on time and picked to be delivered at the local market -Report writing -Inventory taking for the market -Customer service to ensure that all the clients needs where being met Worked at an Eco farm which grow cucumber, tomatoes, blueberries, garlic, oranges and raised chickens, pigs. My role was to ensure all the fruits and vegetables where picked on time and picked to be delivered at the local market -Report writing -Inventory taking for the market -Customer service to ensure that all the clients needs where being met

Childcare Provider & Tutor

• Jan 2014 - Aug 2014

Responsible for 1 child. She was 6yrs old at the time i was taking care of her. I had to maintain all her daily needs from getting her ready for school, preparing meals, giving her a bath and helping with home work. All activities had to be done with the aim of teaching her English and life skills - Feedback and reports to parents Responsible for 1 child. She was 6yrs old at the time i was taking care of her. I had to maintain all her daily needs from getting her ready for school, preparing meals, giving her a bath and helping with home work. All activities had to be done with the aim of teaching her English and life skills - Feedback and reports to parents

Telecommunications Administrator

• Nov 2012 - Jan 2014

Agency Contract: CTIL is jointed owned my Vodafone and Telefonica. CTIL Estates access team is the main point of contact. Role: -Responsible for coordinating tasks to resolve issues raised by Landlord, contractors & sub-contractors of Vodafone & Telefonica . -Team Support for Radio planners , project managers, surveyors, Finance team -Support and first point of contact for the internal an external estate and facilities management departments -Maintained proactive data cleanse -Monitor & advise surveyors, sub-contractors and landlords on all power outages within Vodafone, Ericsson & Telefonica sites. - Monitor & advise on all Health & safety issues that maybe on site before the gain access -Generate weekly reports of all issues & cases raised -Monitor all cases raised by engineer on site and assign them to relevant team to resolve -Monitor and manage all incoming corresponds Show less

Project Coordinator & Scheduler, Planner & Dispatcher

• Feb 2012 - Nov 2012

Agency Contract as a Scheduler, Planner & Dispatcher Jul 2012 to Nov 2012 Working in Clean Water Operations department responsible for the scheduling, dispatcher, investigating issues of network failure, no waters and burst. -Facilitating work progress and completion according to required time frames to Thames Water customers -Ensuring service is delivered in a consistent and compliant manner that maximises productivity -Ensuring all work sent to contractors is fully compliant with al traffic management legislation -Enhancing customer experience in line with the TEC model Private Sewer Project Coordinator Feb 12 to July 12 -Preparing documentation for team meeting, contractors/supplers workshops and effective communication in these events to ensure efficient warning, running and outcomes -Ensuring that all interaction reports/information between the TW programme team members and WNS suppliers/contractors are issued and recorded in Centerstage(TW internal database) -Update Actions logs for the project, ensuring that all risks and issues are dealt with within the project scope - Assist in project reporting & management information provision -Understand the various steps & phases needed to successfully deploy the WNS programme objectives and ensure programme’s administration and organisation are well supported to deliver the phased objectives -Create contacts within the team & the larger organisation to assist in making things happen within the programme time scale Show less

Administrator

• Aug 2010 - Jan 2012

Agency Contract as Team support & Co-ordinate for MBNL constriction team, working along side project engineers & manages in Manchester and Reading office. Providing efficient and flexible support in delivering all clients legal instruction packs on completion of each site while operating within the parameters of established QA procedures -Maintain and enhance ongoing relationships with other contractors and members of my team -Manage the day to day running of the Projects Document Control following the company processes and procedures through out each project cycle -Managing and administrating internal database system, uploading, drawings, waste notes and meter disconnect certificates and other documents relevant in the handover to site provider -Maintain and update internal and client’s database and produce reports as and when required -Raising purchase order for subcontractors as and when required and sending them out once approved -Arranging site access permits for both in-house and outsource contractors -Creating new sites on database and keeping them updated as and when required -Preparation & distribution of handover packs of all sites complete on clients website database Sitenet and ensuring that all CAT faults raised by clients audit team are dealt -Sending out completion letters for site providers to sign once sites are complete and ensure all returned letters are updated on database -Ensuring the all in-house requirements around the office needs are dealt with effectively -Other duties and responsibilities as and when required Show less

Housing Assistant

• Jul 2010 - Aug 2010

Agency Contract: -First point of contact, providing customer services to people who are registered/or whom would like to register with the Common Housing Register. -Providing comprehensive and customer focused administrative support service to the housing operations team in order to support the work of the service area - Providing housing advice to prevent homelessness, exploring alternative housing options and investigating Homelessness applications -Inputting applications and updates received, and provide a telephone/face to face service for housing clients contacting the Council in person, in writing and by telephone -Identify applicants for referral to the housing officers for further assistance Show less

Project Assistant

• Jan 2010 - Jun 2010

Agency Contract: providing support to Clinical Operations teams to facilitate department administration and event support. Duties and Responsibilities: -Monitor rater/site activity for assigned projects throughout project lifecycle -Facilitate communication with study sites via shipping, faxing, and email capabilities -Assist with site study materials distribution -Provide phone coverage and route calls appropriately as needed -Administrative duties include: word processing, mail merge, copying, scanning, collating, filing, faxing, package shipping, confirmation of receipt, and tracking -Setup study specific website/database/hardware for data collection -Mark and/or enter data for rater/site submissions into proprietary enterprise application (e.g. RDA, IR2, CDR Prism, etc.)· Perform data quality control activities as outlined for assigned projects -Assist with IT validation testing as required Show less

Recruitment Coordinator

• May 2009 - Jan 2010

-Management of all administrative processes for temporary and permanent recruitment -Organising time to complete tasks to deadlines including timesheets,hoilday pay,bookings -Dealing with candidates in a professional and empathic way when answering queries -Taking calls and speaking to a range of clients and candidates from entry level to senior manangement -Accurately inputing confidential information on candidates and clients -Arranging times for registrations, booking temps for assignments, checking on temps in bookings Strong organizational and data entry skills when maintaining the database and Excel spreadsheet Show less

System Administrator

• Jan 2009 - Mar 2009

Agency Contract: Preparing tax valuation surveys for Berkshire that had to go for computer scanning within a 3 month deadline. Worked in a team of 13 ensuring that all paperwork is matched up correctly, working on a list of 2000 surveys a day. Once completed, Input data codes onto the system & ensure that all surveys numbers are correct. -Copying any paperwork that was worn out or too big in order to size it down to the information needed. -Packing all completed files in an order and placing the right labels on them Show less

Sales Assistant/Customer Advisor

• Jul 2008 - Dec 2008

Agency Contract: Customer services adviser for a prestigious brand name shop. -Assist all customers in a friendly and professional manner and to run in line with the mystery shop criteria -To promote a positive company image in an enthusiastic and motivated way -To ensure all deliveries are processed efficiently, effectively, and to a high standard -Achieve agreed performance targets that are set -Assist in maintaining exceptional store standards -To provide general support to other team members as required. -To comply with company processes and procedures and recommend areas of continuous improvement Show less

Receptionist

• Jul 2008 - Dec 2008

Agency Weekend Contract: -First point of contact for all Transform medical patients -Greet all patients and ensure they are logged into the system for appointments booked -Schedule appointments and maintain appointment diary either manually or electronically -Answer telephone, screen/direct calls and relay messages including general administrative and clerical support -Receive and sort mail and deliveries -Tidy and maintain the reception area Agency Weekend Contract: -First point of contact for all Transform medical patients -Greet all patients and ensure they are logged into the system for appointments booked -Schedule appointments and maintain appointment diary either manually or electronically -Answer telephone, screen/direct calls and relay messages including general administrative and clerical support -Receive and sort mail and deliveries -Tidy and maintain the reception area

Administrative Clerk

• Aug 2007 - Jul 2008

Agency Contract: -Daily tasks were to ensure that all cases due for court for that week were done on time - Collecting correct paperwork from other 4 courts around Berkshire - All files had to be processed before the court proceedings are due. At times working only on day's notice -Data input on internal computer system, dispatching documents and following up all outstanding cases - Dealing with Solicitors, Lawyers, Clerks, List officers, Defendants from the legal profession - Dealing with all queries from the general public over the telephone and face-to-face. - Working in a high-pressure environment demanding excellent customer service and good admin skills - Post filing (reception duties) all dealt with accurately and in a timely manner so as to meet target - Filing paperwork to keep files updated - Liaising and maintaining good public relations with other agencies (solicitors, other courts members of the public) to ensure the correct preparation of files for the court is done in time. - Excellent IT skills utilized Show less

Carer

• Feb 2004 - Apr 2007

Working as an teacher while studing at Boston City campus. - The main purpose of all exercises was to stimulate the brain with various tasks and lessons, ensuring each task improved ways of my student being able to take care of himself. -Generated reports for the parents to see of any issues and progress of the students -Arranged all outing and tasks for the day Working as an teacher while studing at Boston City campus. - The main purpose of all exercises was to stimulate the brain with various tasks and lessons, ensuring each task improved ways of my student being able to take care of himself. -Generated reports for the parents to see of any issues and progress of the students -Arranged all outing and tasks for the day