Grace Ma

Operations Associate at Dray Alliance
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Contact Information
us****@****om
(386) 825-5501
Location
Arcadia, Californië, Verenigde Staten, US

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Bio

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Experience

    • Technology, Information and Internet
    • 1 - 100 Employee
    • Operations Associate
      • jul. 2020 - - heden

    • United States
    • Manufacturing
    • 1 - 100 Employee
    • Customer Service Representative
      • mei 2019 - dec. 2019

      -Processed over hundreds of Amazon, eBay, and company website orders to fulfill same-day shipping. -Performed stock updates, data entry, pricing calculations, and handled customer concerns via Amazon, eBay, and direct email messages-Placed orders over the phone with customers and troubleshooted any and all issues customers are having -Processed over hundreds of Amazon, eBay, and company website orders to fulfill same-day shipping. -Performed stock updates, data entry, pricing calculations, and handled customer concerns via Amazon, eBay, and direct email messages-Placed orders over the phone with customers and troubleshooted any and all issues customers are having

    • United States
    • Higher Education
    • 700 & Above Employee
    • Conference and Event Planning Liaison
      • jun. 2018 - jun. 2019

      -Assisted Conference and Event Planning coordinators with managing and running over fifty events. -Dealt with clients, managed billing paperwork, and scheduled over three hundred youths to dorms and events. -Handled front desk management involving phone calls regarding events and handling event paperwork. -Assisted Conference and Event Planning coordinators with managing and running over fifty events. -Dealt with clients, managed billing paperwork, and scheduled over three hundred youths to dorms and events. -Handled front desk management involving phone calls regarding events and handling event paperwork.

    • United States
    • Hospitality
    • 1 - 100 Employee
    • Intern
      • jun. 2017 - sep. 2017

      -Created Excel databases for over eight hundred clientele information. -Performed data entry tasks and created templates and outlines for hotel’s restaurant and catering branches. -Assisted accounting and financial management employees with payments and invoicing. -Designed detailed restaurant menus varying upon adult and child audiences. -Created Excel databases for over eight hundred clientele information. -Performed data entry tasks and created templates and outlines for hotel’s restaurant and catering branches. -Assisted accounting and financial management employees with payments and invoicing. -Designed detailed restaurant menus varying upon adult and child audiences.

    • United States
    • Construction
    • 300 - 400 Employee
    • Intern
      • dec. 2016 - jun. 2017

      -Door-to-door marketing strategy employed through over dozens of neighborhoods to build rapport with clients. -Over twenty estimates performed to potential clients for quotes and closing deals. Closed over $2000 worth of painting jobs. -Door-to-door marketing strategy employed through over dozens of neighborhoods to build rapport with clients. -Over twenty estimates performed to potential clients for quotes and closing deals. Closed over $2000 worth of painting jobs.

    • United States
    • Retail
    • 700 & Above Employee
    • Sales Associate
      • jul. 2016 - sep. 2016

      -Worked directly with customers to measure shoe sizes and find sizes from the stockroom. -Learned to adapt to quick-paced, high-pressure situations. -Restocked stockroom and additional merchandise on the floor. -Chose alternatives based on individual customer's styles and preferences. -Worked directly with customers to measure shoe sizes and find sizes from the stockroom. -Learned to adapt to quick-paced, high-pressure situations. -Restocked stockroom and additional merchandise on the floor. -Chose alternatives based on individual customer's styles and preferences.

    • United States
    • Retail
    • 700 & Above Employee
    • Stock Associate
      • jun. 2015 - sep. 2015

      -Restocked the stock room with clothing and merchandise. -Tagged security pins on clothing to discourage theft. -Retrieved extra merchandise from the stock room for the specific needs of customers. -Cleaned and supervised fitting rooms. -Kept the floor organized and well-stocked. -Restocked the stock room with clothing and merchandise. -Tagged security pins on clothing to discourage theft. -Retrieved extra merchandise from the stock room for the specific needs of customers. -Cleaned and supervised fitting rooms. -Kept the floor organized and well-stocked.

Education

  • California Polytechnic State University-San Luis Obispo
    Bachelor's degree, Business Administration and Management, General
    2015 - 2019
  • Arcadia High School
    High School Degree
    2011 - 2015

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