Grace Ma
Operations Associate at Dray Alliance- Claim this Profile
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Topline Score
Bio
Experience
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Dray Alliance
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Technology, Information and Internet
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1 - 100 Employee
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Operations Associate
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jul. 2020 - - heden
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Square Deal Recordings & Supplies
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United States
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Manufacturing
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1 - 100 Employee
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Customer Service Representative
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mei 2019 - dec. 2019
-Processed over hundreds of Amazon, eBay, and company website orders to fulfill same-day shipping. -Performed stock updates, data entry, pricing calculations, and handled customer concerns via Amazon, eBay, and direct email messages-Placed orders over the phone with customers and troubleshooted any and all issues customers are having -Processed over hundreds of Amazon, eBay, and company website orders to fulfill same-day shipping. -Performed stock updates, data entry, pricing calculations, and handled customer concerns via Amazon, eBay, and direct email messages-Placed orders over the phone with customers and troubleshooted any and all issues customers are having
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California Polytechnic State University-San Luis Obispo
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United States
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Higher Education
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700 & Above Employee
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Conference and Event Planning Liaison
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jun. 2018 - jun. 2019
-Assisted Conference and Event Planning coordinators with managing and running over fifty events. -Dealt with clients, managed billing paperwork, and scheduled over three hundred youths to dorms and events. -Handled front desk management involving phone calls regarding events and handling event paperwork. -Assisted Conference and Event Planning coordinators with managing and running over fifty events. -Dealt with clients, managed billing paperwork, and scheduled over three hundred youths to dorms and events. -Handled front desk management involving phone calls regarding events and handling event paperwork.
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Vanllee Hotel & Suites by LVGEM
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United States
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Hospitality
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1 - 100 Employee
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Intern
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jun. 2017 - sep. 2017
-Created Excel databases for over eight hundred clientele information. -Performed data entry tasks and created templates and outlines for hotel’s restaurant and catering branches. -Assisted accounting and financial management employees with payments and invoicing. -Designed detailed restaurant menus varying upon adult and child audiences. -Created Excel databases for over eight hundred clientele information. -Performed data entry tasks and created templates and outlines for hotel’s restaurant and catering branches. -Assisted accounting and financial management employees with payments and invoicing. -Designed detailed restaurant menus varying upon adult and child audiences.
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College Works Painting
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United States
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Construction
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300 - 400 Employee
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Intern
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dec. 2016 - jun. 2017
-Door-to-door marketing strategy employed through over dozens of neighborhoods to build rapport with clients. -Over twenty estimates performed to potential clients for quotes and closing deals. Closed over $2000 worth of painting jobs. -Door-to-door marketing strategy employed through over dozens of neighborhoods to build rapport with clients. -Over twenty estimates performed to potential clients for quotes and closing deals. Closed over $2000 worth of painting jobs.
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Foot Locker
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United States
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Retail
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700 & Above Employee
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Sales Associate
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jul. 2016 - sep. 2016
-Worked directly with customers to measure shoe sizes and find sizes from the stockroom. -Learned to adapt to quick-paced, high-pressure situations. -Restocked stockroom and additional merchandise on the floor. -Chose alternatives based on individual customer's styles and preferences. -Worked directly with customers to measure shoe sizes and find sizes from the stockroom. -Learned to adapt to quick-paced, high-pressure situations. -Restocked stockroom and additional merchandise on the floor. -Chose alternatives based on individual customer's styles and preferences.
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Hollister Co.
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United States
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Retail
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700 & Above Employee
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Stock Associate
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jun. 2015 - sep. 2015
-Restocked the stock room with clothing and merchandise. -Tagged security pins on clothing to discourage theft. -Retrieved extra merchandise from the stock room for the specific needs of customers. -Cleaned and supervised fitting rooms. -Kept the floor organized and well-stocked. -Restocked the stock room with clothing and merchandise. -Tagged security pins on clothing to discourage theft. -Retrieved extra merchandise from the stock room for the specific needs of customers. -Cleaned and supervised fitting rooms. -Kept the floor organized and well-stocked.
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Education
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California Polytechnic State University-San Luis Obispo
Bachelor's degree, Business Administration and Management, General -
Arcadia High School
High School Degree