Experience

Arvig

• United States
• Telecommunications
• 200 - 300 Employee

• Managed Services Technical Specialist

  • Feb 2022 - Present

  Consult with business owners, assess business needs, assist with technology determination, budgeting, and roadmapsReview Managed Service reports with clients to assure goals are being metAct as a liaison between the sales department and other technical resourcesRecommend, requisition, install, configure and support infrastructure solutions such as switches, routers, wireless access points, firewalls, servers, backup solutions, security, and VoIP solutionsProvide ongoing diagnosis, resolution, and support for problems related to IP Network TechnologyManage user accounts, deploy hardware and software, and respond to issues utilizing toolsMaintain an inventory of hardware and software assets, licenses, and versionsAnswer calls, emails, and tickets in a professional, courteous, and clear mannerProvide remote and on-site technical support to customersFollow up with customers, provide feedback, and see problems through to resolutionLog all support activities in accordance with established procedureInitiate proper billing procedure in all cases when applicableMaintain network documentation in accordance with established proceduresProvide consulting, training, and mentoring for Computer Repair team membersRecommend and implement procedural and process improvementsManage requisition, purchasing, billing, and return procedures, and train othersManage knowledgebase, search, diagnostic, and management tools, and train othersMaintain familiarity with Arvig services and recommend actions to increase customer satisfaction and efficiency Show less

• Internal Technical Support

  • Feb 2017 - Feb 2022

  Produced excellent communication and positive experiences with employees along with receiving consistent recognition for knowledge and dedication.Formulated precise and accurate instructions for installation and troubleshooting procedures, including various software applications company-wide. Prepared and presented these procedures to IT Support.Arranged and coordinated onboarding processes with department managers, to provide new employees with hardware and software in a timely manner. Taught employees insightful knowledge about their computer’s operating system and applications. Conducted various learning experiences with employees, through self-help solutions they could learn with confidence and ease in order to reduce down time.Lead as project management for Marco - Metro Sales printer conversion and completed various tasks such as coordinating with vendors, configuring and managing print server IPs.Software skills include, Dell Threat Defense, Carbon Black, Workspace One, Microsoft 365, Google Workspace, Commsoft. Show less

• Help Desk Specialist

  • Jul 2015 - Feb 2017

  * Demonstrated knowledge of data communication protocols,modem, E-Mail, IPTV and web browsers setup and configuration.* Upsold services such as managed wifi and cable packages* Configured settings for modems and routers.* Troubleshooted issues with phone, internet, and cable.* Created and dispatched tickets to technicians with thoroughcommunication.



Midcontinent

• Telecommunications
• 700 & Above Employee

• Field Service Technician

  • Jul 2010 - Jul 2015

  Performed installation work including voice, video and data installs, service changes, and disconnects in customer homes and places of business. * Troubleshooted and repaired services from tap to Customer Premise Equipment (CPE), and signal leakage repairs. * Ran coax and ethernet lines through customer's home structure for jacks and outlets. Performed installation work including voice, video and data installs, service changes, and disconnects in customer homes and places of business. * Troubleshooted and repaired services from tap to Customer Premise Equipment (CPE), and signal leakage repairs. * Ran coax and ethernet lines through customer's home structure for jacks and outlets.